Underwriting Service Excellence Asst Dir

Northwestern Mutual – Corporate Careers

4.5

(41)

Multiple Locations

Why you should apply for a job to Northwestern Mutual – Corporate Careers:

Ranked as one of the Best Finance Companies for Women in 2023

4.5/5 in overall job satisfaction

4.9/5 in supportive management

73% say women are treated fairly and equally to men

83% would recommend this company to other women

86% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

A concierge service that will tackle your personal "to-do" list, such as running errands, organizing vacations, and scheduling services.

12 weeks of paid parental leave along with programs that support family planning services.

Strong commitment to philanthropy evidenced by the NWM Foundation and each employee receiving 16 paid hours annually for volunteering.

#JR-43791

Position summary

e throughout the service delivery process.

Team Leadership: Lead a team of service analysts who review underwriting and case management communications to identify and address problem areas effectively.
AI Solutions Development: Collaborate with Data Science teams to design AI solutions that support our ongoing goals for Field Service Excellence, leveraging technology to enhance service delivery.
Coaching & Development: Partner with Learning & Development to provide tailored coaching for individuals identified through service standards assessments, fostering professional growth and service quality improvement.

Qualifications:

Bachelor's degree preferred or equivalent combination of education and professional experience
7+ years' experience in field service management or a related area.
Experience creating strategies to drive behavior change for operational teams; ideally with service delivery and escalation management.
Exceptional communication skills, with proven ability to build strong peer relationships and engage stakeholders effectively.
Change management & influencing skills, with the ability to drive initiatives and outcomes across teams without direct managerial responsibilities.

*Open to Downtown and Franklin options

Compensation Range:

Pay Range - Start:

$92,750.00

Pay Range - End:

$172,250.00

Geographic Specific Pay Structure:

205 - Structure 110: 102,060.00 USD - 189,540.00 USD

205 - Structure 115: 106,680.00 USD - 198,120.00 USD

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.