#345857_external_USA-IL-Chicago_3132024
also include the administration, enhancement, maintenance, and integration of Atlassian products. This role is accountable for high availability, performance, and enhanced capabilities of the suite of Atlassian products. This position will be responsible for owning, managing, defining, and optimizing standard Atlassian tools and processes to drive Atlassian standard methodologies and increased collaboration across scrum teams as well as other identified ways of working tooling.
Recipe for Success - What's "in store" for the role
Lead change management activities supporting continued Agile adoption
Define, establish, and implement agile methodologies applied across Technology.
Define & establish the Technology organizations tools that enable and support the delivery methodology frameworks.
Establish & drive cross company partnerships to enable adoption and support growing the organization's maturity.
Define and establish processes and guidelines for delivery tools for agile.
Educate and assist the Technology organization on the use of the tools and guidelines.
Function as a subject matter expert (SME) through repeated successful collaboration with global teams.
Drive consistent use of tools in alignment with guidelines across the organization.
Champion modern methodologies such as Agile, DevOps and related practices
Create, manage, and support all administrative functions associated with the Atlassian product suite including Jira Software on the Cloud, Confluence and Bitbucket
Manage all Jira UI Admin tasks like project creation, team/board creation, custom fields, custom field values, reports, workflows, issue types, screen schemes, permission schemes, and notification schemes
Work closely with the scrum masters and program managers to assist with process standardization
Work with scrum teams to identify and implement automation opportunities
Monitor Atlassian health status and keep everyone informed of any outages or performance issues.
Create training materials and conduct user-training and help-sessions for new and existing custom features and implementations
Find ways to optimize and improve JIRA/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests
Promote adoption and standard processes among the Atlassian user community
Define and lead the rollout of comprehensive workflows (with conditions, validators, and triggered post functions), screen schemes, permission schemes, and notification schemes
Refine current Jira processes to be more streamline and uniform for agile teams.
Troubleshoot issues, connect with scrum masters, and continue to improve support processes.
Develop mechanisms to automate manual processes
Provide JIRA domain expertise in discussions regarding governance within JIRA
Create Jira based reports, dashboards and planning views based on different user requirements and provide partners with actionable project metrics and status reports
Create and maintain technical and/or user facing documentation for training
Stay ahead of on industry trends that evolve the frameworks and methods to continuously improve our ability to deliver value.
The Essentials in Your Cart - The required ingredients
Bachelor's degree in a technical field or equivalent experience in technical roles.
Atlassian Jira and Confluence administration certifications
Minimum 5+ years of technical experience inclusive of hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator
2+ years of experience in an advanced role or technical capacity leading teams directly or indirectly. This role currently manages contract resources.
Extra Spices
Proficient in Jira / Confluence administration
Experience managing all Jira UI Admin tasks like project creation, custom fields, reports, workflows etc.
Ability to help in deployments / upgrades / plugin installations
Capacity to perform regular maintenance tasks like indexing etc.
Embody and role model a culture of leadership
Strong analytical and problem-solving skills with a high attention to detail
Exceptional communication, organization, and time management skills
SAFe/Agile exposure
Knowledge of IT services and standard processes for agile development & tool management
Excellent communicator who can work with and influence all functions and levels.
Proven capability to develop and lead team members
Will need to work independently with minimal direction
Proficient in JQL and developing custom scripts
Strong Change Management capabilities to challenge the status quo and drive transformational change to improve business performance and productivity.
Highly collaborative with proven experience partnering, influencing, negotiating across all levels of the organization
Ability to develop communication, training, and coaching strategy to enable to organization to adopt the delivery methodologies and practices
Relentlessly seeks to improve the way we work together and deliver value.
#LI-Hybrid
Join Us at Our Table
Peapod Digital Labs is a forward-thinking company with a strong legacy of innovation. We recognize who powers our progress - our people! Our vision is to become an organization where humanity is universally embraced; Diversity, Equity, Inclusion and Belonging are infused in our business; and our PDL employees are representative of the world and the communities that we serve.
We believe in total wellness, which encompasses a balance of physical, financial, and emotional wellness. No matter where you are on your personal wellness journey, PDL provides access to a variety of tools and resources to support total wellness. This includes medical, dental, and vision benefits, health savings accounts, flexible spending accounts, 401(k) with a strong company match, paid parental leave, adoption assistance, tuition reimbursement, generous and flexible paid time off and holiday policy, and an array of voluntary benefits including critical care, pet insurance, and additional life coverage.
We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. If you require assistance, please contact our Talent Acquisition Department at [email protected]
Job Requisition: 345857_external_USA-IL-Chicago_3132024