Sr. Business Analyst I (II)

evelop an understanding of the business functions and processes and communicate this understanding across the teams**

• Establish, monitor and maintain high client satisfaction levels

• Document, track and resolve problems in client business systems

• Solution delivery using Agile methodology

• Assist project management team and department management in developing work plans, including scope, milestones, schedule, resources and deliverables

• Regularly develop status reports regarding workgroup or project team progress

• Coordinate Change Management, Application Switchover and Release & On-Call Schedules

• Ensure appropriate level of controls are applied to work efforts, including security requirements, to ensure efficient delivery of robust, effective business solutions

• Assist business clients in developing requirements for and integrating systems from external vendors

• Triage software release related issues in non-production and production environments

Characteristics and Qualifications:
Required:

• BS degree in Computer Science, Business Administration or equivalent work experience

• At least 5 years of work experience

• Ability to produce high-quality work products with attention to detail

• Ability to communicate effectively in a team environment

• Experience in quantitative and qualitative analysis

• Experience using verbal and written communications skills

• Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

• Ability to produce high-quality work products with attention to detail

• Ability to visualize and solve complex problems

Preferred:

• MBA, Business Administration
• Experience with PJM operations, markets, and planning functions
• Experience supporting any of PJM Committees