(Sr./Lead) Analyst I (II)

the teams and sponsors across PJM to coordinate Human Performance and Compliance Training, Event Analysis process step management which includes event entry through corrective action development, and administration and management of the event analysis and action item tracking tool.**

**The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to clearly convey information across various teams and stakeholders. They will demonstrate strong organizational abilities, effectively managing tasks, deadlines, and priorities. A keen attention to detail is essential, ensuring accuracy and consistency in all aspects of their work, from documentation to task completion.

Essential Functions:**

• General Functions: Employee must be able to work independently and as part of a team on work assignments to support the department. These assignments will vary and include project coordination, process documentation, and process improvement development.

• General Functions: The employee must possess demonstrated abilities of effective analytical and reasoning capabilities, refined verbal skills, and presentation skills. Candidate must also possess the ability to effectively present information to peers, PJM management, PJM Stakeholders, and public groups.

• General Functions: The employee must be able to define problems, collect data, establish facts, determine possible solutions and draw valid conclusions.

• Support and facilitate the development of annual program goals and detailed work tasks based on defined program strategies.

• Provide support, leadership, and guidance to the Cross Divisional Core Team members for implementing the program and process improvements consistently across PJM

• Monitor, review and communicate trends and emerging issues; provide escalation of issues where needed

• Support and participate in, and ensure alignment with, key industry groups including NERC, NATF, and ReliabilityFirst

• Develop and communicate key Program metrics

• Support and facilitate Human Performance Tool Training, TapRooT Training, and Corrective Action Tool Training

• Support administration and requirements gathering and implementation for the event analysis and action item tracking tool

• Support projects and initiatives in the Operational Excellence department and Compliance division

Characteristics and Qualifications:

Required:

• Bachelor's degree in Business Administration, Computer Science, Engineering or 5 years of equivalent work experience

• 5 years of work experience coordinating or supporting Operational Excellence, Human Performance Improvement, or process improvement programs

• 5 years of Knowledge of industry-standard and best practices for human performance improvement and event analysis programs5 years

• 5 years of experience with: Project coordination, Process Improvement, Process Documentation, Event Analysis, Quality Assurance

• Ability to communicate effectively with management, peers, and customers

• Ability to communicate effectively through written and verbal skills

• Ability to produce high-quality work products with attention to detail

• Ability to visualize and solve complex problems

• Experience leading teams

• Experience writing process documentation

• Experience with implementing process improvements

• Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

Preferred:

• MBA, MS Information Systems or at least 5 years of work related experience
• Experience with supporting an Operational Excellence program in the Electric Utility Industry or a similar relevant industry
• Experience with PJM Operations, Markets, Planning, and ITS functions
• Experience with PJM's internal systems, business process, and tools
• Experience with PJM's regulatory and governing documents
• Experience with developing and/or documenting controls