Sr. (Lead) Business Analyst I (II)

s responsible for understanding business needs related to FERC Order implementation, proposing data-driven solutions, facilitating communication, and ensuring that projects deliver value to the business. Their role is both strategic and tactical, requiring a mix of technical, analytical, and interpersonal skills.**

Essential Functions:

• Assisting in implementation lead activities, including tracking project progress, timelines, and risks. Supporting business case development for new implementations or initiatives.

• Analysis of high-impacted business project to define objectives, scope, and deliverables in support of the project team.

• Collaborating with stakeholders (business users, product owners, managers) to identify and define business needs and objectives.

• Eliciting, documenting, and validating business requirements. Analyzing current business processes and identifying areas for improvement.

• Creating process models, workflow diagrams, and other visual representations of business processes.

• Documenting business requirements, use cases, user stories, and functional specifications related to FERC Order implementations.

• Serving as the primary point of contact between business stakeholders and technical teams. Communicating requirements clearly to development teams and ensuring alignment on project objectives.

• Understand the impact of business requirements for related NERC, FERC, Operating Agreement, other compliance entities for the divisions that are supported. Documenting the requirements matrix to show adherence.

• Identify implementation performance metrics and provide data-driven insights to optimize processes. Analyzing performance metrics and user feedback to recommend process improvements or system enhancements.

• Provide templates of reports and dashboards to support decision-making.

• Develop and maintain customer focused relationships while ensuring proper controls are applied including following processes and standards.

• Develop content and participate in the monthly BA meeting that provides insight to the rest of the BAs around best practices, new support tools, changes to guidelines and processes, etc.

• Supporting the implementation of business process changes, including communicating changes to stakeholders and ensuring proper training. Identifying risks and helping to mitigate them during the change process.

• Ensure all business analysis activities support the broader strategic goals of the organization.

• Stays up to date on industry trends, methodologies, and best practices to continually enhance the effectiveness of business analysts.

• Provide support to all BAs as needed to ensure a high quality of business support.

• May be engaged in some of the stakeholders process.

Characteristics & Qualifications

Required:

• Bachelor's Degree, Information Technology, Business Administration or equivalent work experience

• At least 5 years of experience Business Analyst on projects or initiatives

• Ability to produce high-quality work products with attention to detail

• Ability to communicate effectively in a team environment

• Experience in quantitative and qualitative analysis

• Experience using verbal and written communications skills

• Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

• Ability to communicate effectively with management, peers, and customers

• Experience documenting and improving business processes

• Ability to develop strong relationships with multiple departments and divisions

• Ability to work in a team environment as a team member or as team leader

• Ability to work independently and to train, guide or assist others to perform complex assignments

• Ability to work with, and gain the confidence of, parties with frequently conflicting interests to develop solutions to complex concerns

• Ability to understand business needs, while establishing and maintaining a high level of customer trust and confidence

Preferred:

• Master's Degree, Business Administration
• Experience with PJM operations, markets, and planning functions
• Experience supporting any of PJM Committees
• Project Management Professional Certification (PMP)
• Other Certified Business Analyst Professional (CBAP)
• Other Certified Scrum Product Owner (CSPO)
• Other PMI Certified Agile Practitioner Certification (PMI-ACP)
• Other Certified Scrum Master (CSM)