Sr. (Lead) Process Engineering and Automation Analyst I (II)

uild work catalog of any process gaps and new ideas**

• Process efficiency review and recommendations for improvement and innovation

• Identify areas where automation can improve processes efficiency with traditional platforms like workflows and integrations as well as new methods like agentic AI.

• Lead change management for the processes being implemented or modified to establish clear roles and responsibilities and ensure outcome requirements are met

• Develop process measurements to quantify improvement and demonstrate adherence to expected outcomes

• Efficient management of projects / initiatives to implement improvements

• Collaborate with matrixed IT and Business teams, including process owners and stakeholders, to implement changes

PJM has established a remote work posture in balance with onsite attendance known as Flex First. While working from home is an option it is at the discretion of the Manager, ITS Process Engineering and Innovation.

Essential Functions:

• Identify opportunities to improve processes and measurements of associated business value

• Assist project management team and department management in developing work plans, including scope, milestones, schedule, resources and deliverables, related to process improvements.

• Work with leaders to learn their business units and develop a deep understanding of their priorities and improvement needs.

• Use data analysis to ascertain the inputs that have the most impact on process performance

• Develop and track requirements, KPIs and other metrics related to improvement opportunities

• Develop value propositions, identify potential risks and opportunities associated with improvements and innovation

• Discover, document, track and resolve problems with processes in partnership with the team and process owners

• Regularly develop status reports regarding workgroup or project team progress

• General understanding of technology related to business functions

**Qualifications & Characteristics:
Required:

BS degree in Computer Science, Business Administration or equivalent work experience**

At least 5 years of work experience with the following:

• Capable of handling multiple initiatives at the same time

• Process analysis and improvement

• Quantitative and qualitative analyses

• Effective collaboration techniques and customer focus

Ability to produce high-quality work products with attention to detail with a focus on delivering results

Ability to communicate effectively in a team environment

Self-motivated with a bottom-line results-oriented approach

Emotional Intelligence

Active listening skills

Technical experience with converting manual to automated processes

Understanding of artificial intelligence

Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

Ability to use document management systems

Preferred:

• MBA, Business Administration

• Scrum methodologies / Confluence experience

  Familiarity with or willingness to learn about agentic AI capabilities

  Familiarity with automation techniques and tools like Ansible, Power Automate, Splunk, Robotic Process Automation, Halo, scripting and tool integration

  Knowledge of infrastructure management and software development

  Experience with PJM operations, markets, and planning functions

  Experience supporting any of PJM Committees

  Experience with Visio, Jira and Confluence

  Experience with Lean Six Sigma or equivalent