Sr. Splunk Analyst I (II)

l and actionable.**

• Implement KV stores, lookups, and data model acceleration to optimize search performance and reporting

KPI Creation and Reporting:

• Develop and maintain Key Performance Indicators (KPIs) in ITSI to measure system performance and business operations.

• Collaborate with stakeholders to gather requirements and define KPIs that align with organizational goals and metrics.

• Build and optimize dashboards, Service Analyzers, and visualizations that display KPIs, ensuring clarity, usability, and accessibility for key decision-makers.

Data Analysis and Troubleshooting:

• Investigate and analyze log data to identify trends, patterns, and anomalies that require attention.

• Provide insights and recommendations for improving operational efficiency and identifying security risks.

• Work with internal teams to resolve data quality issues, ensuring accurate and reliable data for Splunk analysis.

Essential Functions:

• Systems Administration with a focus on Management of the PJM Splunk service infrastructure.

• Perform data ingest, ensuring appropriate source typing and data quality

• Provide subject matter expertise for Splunk SPL query writing, dashboard creation, and alert configuration

• Mentor team members in all aspects of the Splunk platform

• Work with information systems owners and project teams to understand their logging needs and assist with implementing practices and procedures consistent with PJM's policies

• Maintain current knowledge of industry trends and standards

• Periodic off-hours work required including weekends and holidays. Must be able to provide 24 by 7 on-call support as necessary.

• *Tool selection and implementation to support integration with the Nix platform including Splunk and Configuration software like Puppet and Ansible to complete tasks with automation including systems recoveries.

• Configuration management support for both hardware and software leveraging best practices, software packaging, version control systems.

• Proactive performance management using state of the art tools

• Manage projects for the implementation of new solutions at PJM.

• Deployment and integration of Splunk apps according to business needs and strategic direction.

• Participate in the development and completion of testing activities related to the Splunk platform.

• Build and develop strong relationships with ITS's business area clients to develop solutions that make a difference and get recognized.

• Manage, maintain and support middleware software working closely with developers, third party vendors, and customers to ensure a reliable and scalable platform.

• Support PJM's IT Service Intelligence Monitoring platform

• Respond to all identified system issues to reduce the Mean Time To Recovery

Characteristics & Qualifications:

Required:

• Bachelor's Degree in Computer Science, Business or equivalent work experience

• At least 5 years of work experience

• 2 + years Splunk Administrator experience (Splunk - Installation, Configuration, Management_

• Experience with SuSE Linux Enterprise Server (SLES) and RedHat Enterprise Linux (RHEL)

• Experience with Splunk IT Service Intelligence

• Ability to use System Administration skills for AIX platforms including operating system installation, configuration, and maintenance

• Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

• Ability to produce high-quality work products with attention to detail

• Experience in quantitative and qualitative analysis

• Experience using verbal and written communications skills

• Ability to analyze and interpret large datasets, identify trends and anomalies, and present actionable insights.

• Strong communication and teamwork skills to work effectively with cross-functional teams and stakeholders.

Preferred:

• Bachelor's Degree in Business Administration
• 0-5 years of experience Experience with Splunk Observability
• 0-5 years of experience Experience as a Site Reliability Engineer
• Experience with PJM operations, markets, and planning functions
• Experience supporting any of PJM Committees