IT Service Desk Associate | PGIM Ireland

hnological operations of our site. Whilst being based in Letterkenny, the successful candidate will assist in supporting users across the globe. This includes Europe, Asia and the Americas). Travel to other European offices may be required.

What you can expect

• Respond to all technology issues in a timely fashion. Take ownership of all user issues relating to IT applications, hardware and services.

• Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client/system problems.

• Provide technical support for local voice, mobile and video conference solutions

• Work with team members when a major problem is experienced and participate in problem solving processes across various teams around the enterprise.

• Assist with the business' recovery testing to confirm availability of systems where outages have occurred or simulated.

• Document and track status of client inquiries, coordinate appropriate response and follow up to ensure client satisfaction.

• Assist with day to day administration tasks including submitting application and security requests, generating tickets via the IT Service Management platforms, updating department spreadsheets and other documentation.

• Evaluate effectiveness of new utilities and tools.

• Understand standard operating procedures and processes and apply them as solutions to common problems.

• Assist with various project work

What you will bring

• Thorough knowledge of the Office 365 suite

• Good understanding of networks (TCP/IP, DNS, DHCP)

• Experience in using Active Directory (Domains, OU's, Objects, GPO's)

• Strong knowledge of Windows operating systems

• Excellent skillset both technically and analytically

• Relevant academic background: Degree level or equivalent

• Previous work experience, in a service desk/ IT support role in a corporate environment

• Customer focused

• Comfortable dealing with all levels of management and colleagues in different functions and regions

• Strong attention to detail, able to set priorities and complete simultaneous projects

• Comfortable meeting tight deadlines whilst maintaining a high quality of work

What will set you apart?

• Software Center Configuration Manager (SCCM)

• Strong communicator, verbal and written skills (Good English - written and spoken)

• A strong team player who is inquisitive, self-motivated and able to multi-task

• Bright, enthusiastic and willing to go beyond the requirements of the role

• Inclination to learn and stay up to date with new technologies

*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you

• Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.

• Annual Leave of 23 days at full pay.

• Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme.

• Annual Bonus Programme & Shop LK Vouchers: Along with an annual bonus employees are rewarded with Shop LK vouchers which are paid tax free.

• Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee's salary.

• Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.

About PGIM - Global Asset Management

PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.34 trillion in assets under management as of March 31st, 2024. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives.

With a history dating back 148 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit PGIM.com.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants' gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit.

Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.

PGIM Ireland has been awarded the IBEC Keep Well Accreditation Mark, this is in recognition of our commitment to making our employees wellbeing a priority.