PGIM Real Estate - Senior Loan Servicing Analyst (Dallas, TX)

Can!

What you will do

PGIM Real Estate Loan Services, Inc. (PGIM RELS) is a subsidiary of PGIM Real Estate and one of the largest commercial and multifamily mortgage servicing firms in the nation. PGIM RELS manages a wide variety of mortgage investments that includes Prudential's General Account, CMBS, Fannie Mae, Freddie Mac, and FHA loans. The Company is a rated Primary, Master, and Special Servicer. PGIM Real Estate is one of the nation's largest full-service commercial, multi-family and agricultural real estate lenders and has been serving the commercial real estate market for over 125 years.

The candidate will be responsible for various servicing processes throughout the life cycle of all loans serviced by PRELS with a focus on Fannie Mae, Freddie Mac, and 3rd Party loans. The candidate will also be responsible for learning multiple systems and utilizing financial, analytical, and problem-solving skills. This candidate will be expected to work independently as well as a team environment collaborating with borrowers, asset managers, investor reporting and the accounting teams.

What you can expect

• Work independently and as a team to manage all servicing functions throughout the life cycle of the loan, including new loan boarding, cash processing, billing, disbursement and expense processing, rate cap and swap monitoring, system updates for loan modification, and payoff calculations.

• Manage incoming borrower inquires and requests while providing excellent customer service both verbal and written.

• Prepare and maintain manual interest calculations and create amortization schedules on more complex loan structures.

• Monitor daily / monthly reports including system exception reports, suspense, and delinquency reports to ensure accuracy by researching, working issues and exceptions.

• Proactively work servicing tasks and servicing loan triggers.

• Read and interpret servicing agreements, loan documents and any other governing documents to ensure accurate new loan boarding and monitoring throughout the life cycle of the loan.

• Maintain relationship with other departments (such as Accounting, Asset management, Special servicing, other servicing teams, etc.) including other PGIM offices.

• Review current processes and recommend process improvements as appropriate to enhance productivity, efficiency, and customer service.

What you will bring

• Bachelor's Degree and Commercial Loan Mortgage Servicing experience

• Must have a detailed understanding of commercial mortgage loan documents, servicing agreements, loan terms, complex loan structures, servicing functions, and process flows.

• Strong working knowledge of Microsoft Excel. Must be able to create spreadsheets, proficient with formulas and various calculations.

• Ability to perform in a strong customer-oriented team environment utilizing strong leadership skills, written and verbal communication skills, professionalism, and teamwork.

What will set you apart

• Fannie Mae and Freddie Mac servicing experience.

• Ability to work effectively in a team environment and willingness to assist other members.

• Self-starter with a strong sense of urgency

• Demonstrate strong analytical and problem-solving skills.

• Ability to multi-task and work independently in a time sensitive environment.

• Experience utilizing loan servicing system i.e., McCracken/Strategy is preferred.

• Experience using PowerBI or SQL

*We know not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role.

About PGIM Real Estate

With $207.9 billion in gross assets under management and administration ($133.8 billion net),1 PGIM Real Estate provides investors and borrowers access to a range of real estate equity, real estate debt, agriculture, and impact solutions across the risk-return spectrum.

PGIM Real Estate is a business of PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU). PGIM Real Estate's risk management approach, execution capabilities and industry insights are backed by a 50-year legacy of investing in commercial real estate, a 140-year history of real estate financing,2 and the local experience of professionals in 32 cities globally. Through its investment, financing, asset management, and talent management approach, PGIM Real Estate engages in practices that strive to ignite positive environmental and social impact, while pursuing activities that seek to strengthen communities around the world. For more information visit pgimrealestate.com.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level.

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

• 401(k) plan with company match (up to 4%).

• Company-funded pension plan.

• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.