Senior Associate, Portfolio Administration Claims Operations

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What you will do

The Portfolio Administration Claims Associate is responsible for providing middle and back office operational support to the PGIM Fixed Income business. This includes serving as a member of the portfolio administration reconciliation team, as the lead associate responsible for claims management. The Analyst acts as a main point of contact for internal and external business partners for all aspects of the claims phase of the trade life cycle. The individual in this role is knowledgeable in operational support requirements, fixed income products, international markets and industry claims procedures.

What you can expect

• Daily support and technical support of the Claims management (including broker and custodian claims, factor coupon update collection, TMPG) and related operations and reporting.

• Possess working knowledge of custody and cash operations, preferably Fixed Income, including familiarity with global settlements and impact to cash balance reporting.

• Facilitating claim flow processes and ensuring external parties are claimed within industry guideline (ie ISITC, TMPG claims procedures)

• Support the claims identification and investigation process. and effectively resolve charges impacting Fixed Income clients

• Serving as primary liaison between the internal operations team and external custodian banks and counterparties (broker dealers)

• Support local projects and enhancement initiatives for the team

• Providing timely resolution to operational issues raised by critical business partners

• Developing and monitoring daily claim status reports including weekly and aged claims data

• Gathering and/or analyzing key metrics with regards to activity

• Help maintain departmental policies, guidelines and procedures

• Help mitigate risk and enhance controls

• Proactively seeking ways to improve current processes by leveraging the tools available to identify inefficiencies.

• Cultivating both internal and external relationships to ensure proper service levels are achieved for each fund supported

What you will bring

• Experience in Operational role or Finance industry

• Bachelors degree in Finance, Business, Commerce or relevant areas

• Strong knowledge of global markets, trade lifecycle and industry technology

• Solid understanding of application of business risk & operational controls

• Enjoys a fast-paced, high-intensity environment

• Able to multi-task and absorb information across a broad spectrum of products

• Ability to organize, prioritize tasks and work in a deadline oriented environment

• Strong communication skills (written & verbal)

• Solid understanding of application of business risk & operational controls

What will set you apart?

• Experience in Fixed Income Claims

• Skills in: Excel, V-LookUp, Pivot Tables

*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you

• Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.

• Annual Leave of 23 days at full pay.

• Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme.

• Annual Bonus Programme & Shop LK Vouchers / CleverCards (subject to eligibility): Along with an annual bonus employees are rewarded with Shop LK Vouchers/ CleverCards which are paid tax free.

• Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee's salary.

• Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.

About PGIM Fixed Income

PGIM Fixed Income is a global asset manager offering active solutions across all fixed income markets.

Our business climate is a safe inclusive environment, centered around mutual respect, intellectual honesty, transparency, and teamwork. Our leaders are focused on talent & culture; dedicated to fostering growth & development at all levels to develop the industry leaders of tomorrow.

Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference-we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. For more information, please visit PGIM Fixed Income

About PGIM - Global Asset Management

PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.34 trillion in assets under management as of March 31st, 2024. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives.

With a history dating back 148 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit PGIM.com.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Our Commitment to Diversity, Equity, and Inclusion

PGIM has a long-held commitment to advancing diversity, equity and inclusion, rooted in the belief that this is a prerequisite for PGIM's success and sustainability. We work to attract, retain, develop and promote talent at all levels and aim to have a workforce that reflects the communities where we work, live and invest. We are intentional about creating a workplace where everyone has a voice and is welcomed, valued, respected and understood. From the moment people join PGIM, we pledge to help them unlock their full potential. Together, we are shaping a future where talent knows no boundaries.

PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants' gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit.

Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.

PGIM Ireland has been awarded the IBEC Keep Well Accreditation Mark, this is in recognition of our commitment to making our employees wellbeing a priority.