Customer Success Guide, Salesforce Sales Cloud - French Speaking

ngage with customers across all account segments, delivering 1:Many programs and 1:1 Success Guidance to Salesforce customers. They will partner with Success Managers and the Sales teams. Success Guides play a crucial role in providing the right recommendation at the right time, enabling customer value realization at scale.

The ideal candidate is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1:1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.

Responsibilities:

• Deliver 1:1 & 1:Many customers engagements

• Action Best Practice Insight including

  • Product Education
  • Technical Advice
  • Adoption Guidance

• Accelerate Feature / Cloud Adoption

• Manage Consultative Engagements with Customers

• Drive Guided Success Engagements

• Support Success Teams

Required Compulsory Qualifications & Skills:

• Engineering degree preferred

• Overall 5+ years of experience with a minimum of 3 years of relevant work experience in one or more Salesforce products including Service, Platform, Commerce Cloud, etc.

• Experience of 1 year working on Sales Cloud

• Proficiency in both French and English, including the ability to read and write, is necessary to effectively engage with customers.

• Preferred Sales Cloud Consultant certified

Preferred Qualifications & Skills:

• Working knowledge of the overall Salesforce platform suite and applications

• Proven success leading customer-facing presentations and engagements

• Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution

• Proven ability to manage time and prioritize activities while performing effectively under pressure

• Support Success and Sales Teams to ensure that customer gets maximum value out of the platform

• Understanding of business analysis, change management, user adoption, release management, and governance

Soft Skills:

• COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

• EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

• LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

• PASSION: Passionate about Customer Success and a great listener

• CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with

• TRUST: Ability to earn the trust of the customer and live the company's core values

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