Operations Manager

ties: Work with executive leadership to define, launch, and drive both strategic and operational programs across Success roles, Offer Management, Renewals, Strategy & Operations functions in Customer Success. Identify the needs of the organization, continuously evaluate, optimize, and improve capacity planning processes and guidance, putting the customer at the center of everything we do. Lead multiple modeling/operational improvement projects and align with leadership, finance and delivery. Structure and complete initiatives by developing work plans, gathering, and synthesizing relevant data, leading analyses, and developing final recommendations across the portfolio. Communicate results with executive leadership and the broader organization. Program management and coordination of top value creation initiatives. Collaborate with Strategy & Operations team members, functional leaders, and subject matter authorities. Support team and functional management including finance, location strategy, resourcing, recruiting, team development, and engagement. Telecommuting is an option.

Minimum Requirements: Master's degree (or its foreign degree equivalent) in Business Administration, Finance, Statistics, or a related quantitative discipline, and three (3) years of experience in job offered or in any occupation in a related field.

Special Skill Requirements: (1) Business strategy; (2) Business analytics; (3) Project management; (4) Project management tools such as Scrum, or SDLC; (5) Capacity Modeling; (6) Salesforce Force.com platform; (7) Query languages such as SQL, PostgreSQL or SOQL; and (8) Salesforce tools such as CRM, Data Loader, Wave and GUS. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option.

Salary: $115,600.00 - $190,900.00 per annum.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://https://www.salesforcebenefits.com.

Submit a resume using the apply button on this posting or by email at: [email protected] at Job# 23-143422. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $115,600 to $190,900.

For Colorado-based roles, the base salary hiring range for this position is $115,600 to $190,900.

For Washington-based roles, the base salary hiring range for this position is $115,600 to $190,900.

For Washington D.C based roles, the base salary hiring range for this position is $115,600 to $190,900.

For Maryland based roles, the base salary hiring range for this position is $115,600 to $190,900.

For California-based roles, the base salary hiring range for this position is $115,600 to $190,900.

For Hawaii-based roles, the base salary hiring range for this position is $115,600 to $190,900.

For Illinois based roles, the base salary hiring range for this position is $115,600 to $190,900.

For Minnesota based roles, the base salary hiring range for this position is $115,600 to $190,900.

For New Jersey based roles, the base salary hiring range for this position is $115,600 to $190,900.

For Vermont based roles, the base salary hiring range for this position is $115,600 to $190,900.

For Massachusetts based roles, the base salary hiring range for this position is $115,600 to $190,900.