Senior Director, Performance Analytics & Strategy - Quote-to-Cash (Q2C)

-Cash (Q2C) Performance Analytics & Strategy (PAS) team, reporting into the SVP of Revenue Growth & Automation (RGA) who is the global business process owner for Salesforce for end-to-end Quote-to-Cash processes. Quote-to-Cash include Quoting Support, Legal, Pricing, Deal Desk, Incentive Compensation, Credit & Collections, and connects to Revenue Recognition, SOX compliance and Revenue Reporting. The RGA mission is to drive best-in-class end-to-end Q2C performance and improve the experience of our sellers, operators and customers through these processes and this opportunity allows you to influence that!

The Senior Director, Q2C Performance Analytics and Strategy (PAS) plays a critical role in the RGA mission, by identifying the drivers of performance and under-performance and recommending strategies to address them. Collaborating with key partners throughout the company, including internal business partners, business technology, and the data office, this role will uncover key insights to drive crucial business decisions and influence scalability. Within the Q2C PAS organization, the role involves overseeing business intelligence, engineering, data science, data strategy, and data literacy to ensure a smooth data lifecycle for partners. This position requires someone with the ability to build strong relationships with Quote to Cash team members and the competence to influence a scalable data lifecycle in a fast-paced and evolving environment.

Responsibilities

• Be the source of truth for end-to-end Q2C metrics & measure the effectiveness of Q2C improvements delivered

• Analyze and present quote to cash metrics to key collaborators across the company

• Identify positive and negative drivers of performance and recommend performance improvement strategies

• Coach and mentor data insights team to continue to derive actionable insights to drive business decision-making

• Develop roadmap for data strategy for Quote to Cash leveraging processes and key tools (including BI, Data Engineering, Data Literacy, Data Governance, and Data Science)

• Collaborate with cross-functional data office and business technology to help influence roadmaps and strategies related to key pillars of data processes

• Promote data literacy across the end-to-end process to ensure partners leverage data for key decisions

Desired Skills and Experience

• 10+ yrs of experience in Business Operations & Strategy and Data Insights leading multi-level organization

• Strong understanding of the SaaS business model and experience in a high-growth / high-change environment

• Quote-to-Cash domain discernment preferred

• Analytical and strategic leadership skills to drive the team to get to the root cause of key process gaps and articulate possible strategies of improvements

• Committed to giving to continuous improvement with a passion for building processes/tool to make everyone more efficient and effective

• Ability to connect the dots between quote to cash processes and data

• Experience in end-to-end data lifecycle management including data visualization, engineering, science, literacy, governance and building a proper strategy aligned to an enterprise

• Familiarity with a variety of foundational data concepts: Visualization (Tableau), Programming (Python), Structured queries (SQL), Cloud Data Ecosystem (Snowflake), Data Observability & Governance (Alation), Data Privacy & Security

• Consistent record of building unquestioning partner relationships across enterprise with varying backgrounds

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Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $192,800 to $294,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://https://www.salesforcebenefits.com.