Application Specialist - Digital Services (Fault Detection Diagnostics - HVAC)

utions to help customers create a productive and comfortable environment for its occupants, reduce energy consumption, and run building operations more efficiently.

Schneider Electric has a challenging opportunity for a passionate individual with a growth mindset to lead as a Subject Matter Expert for EcoStruxure Building Advisor Asset Health Fault Detection and Diagnostics (FDD) and drive technical excellence and integration success. This role will support sales enablement, customer success, and service delivery teams while creating advanced dashboards and leading community engagement through forums and case studies. The ideal candidate holds a strong technical background, with hands-on experience in HVAC systems, BMS controls, FDD analytics, APIs & integrations, and modern software architectures. The position requires strong communication, influencing and analytic skills, technical and business acumen, relationship development skills and a motivational style. In this role, you will strive for continuous improvement and technical learning to be a trusted advisor, coach, and mentor others. Collaboration and partnering within Schneider Electric's global organization and across teams is critical for success.

Primary Responsibilities

Subject Matter Expertise (SME)

• Asset Health and FDD Analysis : Act as a subject matter expert in evaluating and analyzing Asset Health Fault Detection and Diagnostics (FDD) to address customer needs.
• Customer Success Enablement : Support Customer Success teams by ensuring effective onboarding, deployment, and quality assurance, while leveraging the full breadth of the application.
• Sales and Service Support : Collaborate with sales teams on enablement activities for key opportunities and empower service delivery teams to adopt best practices and utilize the latest product features.

Advanced Application Development

• Dashboard and Widget Design : Create advanced dashboards and widgets to address emerging customer use cases and segment-specific needs.
• Use Case Innovation : Identify and develop new use cases to expand the application's value for customers and stakeholders.
• Customization and Scalability : Support the customization of application features to meet diverse customer requirements and ensure scalability across segments.

Community Engagement

• User Community Facilitation : Engage with customers and users to share use cases, best practices, and experiences that enhance product adoption.
• Content Creation : Contribute to forums, blogs, and other community platforms to foster collaboration and knowledge sharing.
• Marketing Collaboration : Support marketing initiatives by contributing to case studies and promotional activities that highlight the product's impact.

Testing and Validation

• Beta Testing : Partner with product management to beta-test new features, workflows, and integrations, providing early feedback to improve functionality.
• Feature Validation : Identify, validate, and prioritize new feature requests from customers and stakeholders to inform the product roadmap.
• Quality Assurance : Ensure the reliability and performance of new features through rigorous testing and validation processes.

Integration Support

• Integration Guidelines : Develop comprehensive guidelines, best practices, and processes to facilitate seamless application integration.

• Third-Party Collaboration : Support third-party developers and stakeholders with API key distribution, documentation, and integration assistance.

• Platform Integration : Oversee and validate integrations with platforms such as CMMS, IWMS, BMS, and BIM, ensuring alignment with customer use cases.

Desired skills and competencies

• Bachelor's degree in computer science, engineering, or a related field, with hands-on experience in HVAC, BMS controls, and Fault Detection and Diagnostics (FDD).

• Proven experience in Building Management System (BMS) integration, protocols, and programming, with a deep understanding of HVAC and mechanical system operations and sequences.

• Prior experience in designing and transforming building systems maintenance programs to drive operational efficiency by leveraging digital technologies, data-driven insights, and remote expertise is highly valued

• Hands-on experience with developer tools, SDKs, and API management platforms, as well as integration-heavy environments or platform-based ecosystems.

• Strong analytical and problem-solving skills, with the ability to analyze complex systems, identify issues, and make data-driven decisions.

• Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional teams, third-party developers, and external stakeholders.

• Strong organizational skills with the ability to manage multiple priorities and deliver results in fast-paced, dynamic environments.

• Proven ability to collaborate across teams and functions within large organizations to drive successful integrations and achieve shared goals.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.