Commercial Customer Support

etails;

• Actively create/modify knowledge database;

• Collaborate with Marketing on new product launches

• Ongoing proactive research and learning about new products, technologies and applications;

• Participate in the interaction center's continuous improvement process;

• Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.

• Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not available.

What qualifications will make you successful?

• Education: Associate's Degree requested, Bachelor's Degree preferred;

• Fluent in English;

• Previous experience in customer support or sales is desirable;

• Working electrical knowledge an advantage.

• Ability to multi task (logging queries while speaking with customers);

• PC skills (Microsoft, Windows, ERPs);

• Basic aptitude for learning technical concepts essential;

• Excellent interpersonal, communications and time management skills;

• Ability to work on own initiative, but also as part of a team;

• Strong verbal and written communication skills are required;

• Flexible and having the ability to learn quickly;

• Previous CRM experience an advantage.

#LI-AP6

What's in it for me?

• Flexible work schedule and home-office options (hybrid);

• A wide range of benefits: Bookster, Flexible Benefits by Edenred , Meal tickets, discounts at several partners;

• Medical & healthcare options: Private medical subscription; Life insurance;

• Mental healthcare: Employee Assistance Program (24/7 online counseling)

• One day off to celebrate your birthday with your beloved ones;

• Hands-on training and access to our technical labs;

• Development Plan through Career path and coaching;

• Schneider Career HUB- a platform where you can easily find your next challenge, an exciting project, coffee chats or a cool mentor;

• Sustainability is at the heart of what we do, who we are, and what we believe in;

• Exposure to a multicultural and dynamic environment;

• Inclusion and Care - an integral part of the company's history, culture, and identity.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.