Commercial Operations Manager

predictable and highly productive sales results by providing consistent, scalable, and on-demand enablement services that allow customer-facing professionals and their managers to add value in every customer interaction.
Responsibilities:

Business Partnering & Consulting

• Act as a trusted business partner to the commercial teams to understand their business needs and be the interface & translator from global to local and vice versa

• Support and animate robust sales processes and methodologies, ensuring consistent adoption and adherence across the organization including bFO as the core CRM tool

• Deploy global standards in sales data, metrics, and key performance indicators to identify trends, patterns, and areas for improvement. Utilize insights to drive data-driven decision making

• Collaborate with cross-functional teams, including marketing, offer management, and operations, to drive alignment and optimize sales effectiveness in alignment with global guidelines

• Drive continuous improvement initiatives in partnership with the Commercial Transformation and Sales Excellence teams to maximise growth in the region

• Identify team best practices & feedback to the Commercial Transformation team to ensure continuous improvement of process in region to drive efficiencies

• Stay updated on industry trends, regulations, and best practices related to commercial operations, and proactively apply this knowledge to enhance the performance and deliverables

Sustainability Business Operations

• Acting as the point person on behalf of Commercial Operations to manage any issues escalated to Sales and/or Finance teams through to resolution

• Ensure onboarding of New Deals, Upsells, Renewals, Amendments in alignment to Sustainability Business expectations, coordinating by exception and escalating any issues when needed

• As required manage requests or issues related to credit check and billings, including calling clients and following up bad accounts when needed

• Implement effective processes and procedures where needed to support the effectiveness of Sustainability Business working with APMEA region, reducing friction, accelerating pipeline velocity and managing risk

• Collaborate closely with the regional team to understand customer requirements and support expectations to align to global CommOps practices

• Ensure compliance with local regulatory process and business expectations

Qualifications

Minimum Requirements:

• Bachelor's degree in business, sales, or a related field

• 5+ years of relevant experience in Commercial Operations / Sales Ops function

• Extensive experience in sales enablement, sales operations, or sales excellence, with a deep understanding of end-to-end sales processes

• Strong analytical skills, with the ability to analyze complex sales data, identify trends, and make data-driven recommendations

• Proficiency with MS Office Suite, particularly MS Excel

• Excellent communication, negotiation, and conflict resolution skills

• Demonstrated ability to liaise effectively and work collaboratively with a wide range of stakeholders, including sales teams, and other internal departments.

• Proven track record of successfully managing and delivering results in a fast-paced, agile environment

• Demonstrated results-driven mindset with a focus on achieving operational targets, meeting deadlines, and delivering high-quality outputs

• Ability to work autonomously in alignment with role expectations

• Ability to thrive in a dynamic and fast-paced environment, quickly adapting to changing priorities and business requirements

Knowledge and Skills:

• Strategic mindset with the ability to think critically, identify opportunities, and develop effective commercial strategies

• Highly organized, detail-oriented, and able to manage multiple priorities and projects simultaneously

• Familiarity with CRM systems, sales automation tools, and salesforce effectiveness technologies

• High attention to detail with a proactive approach to identifying and solving problems

• Strong written and verbal communication skills

• Ability to collaborate effectively with cross-functional teams, including marketing, product management, and operations. Skill in building relationships, influencing stakeholders, and driving alignment towards common goals

• Strong business acumen with a keen understanding of the industry landscape, market dynamics, and customer needs. Ability to align sales enablement initiatives with overall business strategies initiatives with overall business strategies

• Stakeholder management, influencing, negotiation and conflict resolution skills

• Experience in the sales process end to end, including customer experience and business requirements

• Ability to listen and understand customer and business challenges; identify solutions by working alongside commercial teams and stakeholders

• Ability to conform to shifting priorities, demands and timelines through analytical and problem solving capabilities

• Demonstrated ability to meet deadlines

Schedule: Full-time
Req: 0098FG