Commercial Operations Manager

Schneider Electric

3.3

(16)

Hong Kong (Remote)

Why you should apply for a job to Schneider Electric:

  • 56% say women are treated fairly and equally to men
  • 62% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #https://careers.se.com/jobs/0098FG?lang=en-us

    Position summary

    predictable and highly productive sales results by providing consistent, scalable, and on-demand enablement services that allow customer-facing professionals and their managers to add value in every customer interaction.
    Responsibilities:

    Business Partnering & Consulting

    • Act as a trusted business partner to the commercial teams to understand their business needs and be the interface & translator from global to local and vice versa

    • Support and animate robust sales processes and methodologies, ensuring consistent adoption and adherence across the organization including bFO as the core CRM tool

    • Deploy global standards in sales data, metrics, and key performance indicators to identify trends, patterns, and areas for improvement. Utilize insights to drive data-driven decision making

    • Collaborate with cross-functional teams, including marketing, offer management, and operations, to drive alignment and optimize sales effectiveness in alignment with global guidelines

    • Drive continuous improvement initiatives in partnership with the Commercial Transformation and Sales Excellence teams to maximise growth in the region

    • Identify team best practices & feedback to the Commercial Transformation team to ensure continuous improvement of process in region to drive efficiencies

    • Stay updated on industry trends, regulations, and best practices related to commercial operations, and proactively apply this knowledge to enhance the performance and deliverables

    Sustainability Business Operations

    • Acting as the point person on behalf of Commercial Operations to manage any issues escalated to Sales and/or Finance teams through to resolution

    • Ensure onboarding of New Deals, Upsells, Renewals, Amendments in alignment to Sustainability Business expectations, coordinating by exception and escalating any issues when needed

    • As required manage requests or issues related to credit check and billings, including calling clients and following up bad accounts when needed

    • Implement effective processes and procedures where needed to support the effectiveness of Sustainability Business working with APMEA region, reducing friction, accelerating pipeline velocity and managing risk

    • Collaborate closely with the regional team to understand customer requirements and support expectations to align to global CommOps practices

    • Ensure compliance with local regulatory process and business expectations

    Qualifications

    Minimum Requirements:

    • Bachelor's degree in business, sales, or a related field

    • 5+ years of relevant experience in Commercial Operations / Sales Ops function

    • Extensive experience in sales enablement, sales operations, or sales excellence, with a deep understanding of end-to-end sales processes

    • Strong analytical skills, with the ability to analyze complex sales data, identify trends, and make data-driven recommendations

    • Proficiency with MS Office Suite, particularly MS Excel

    • Excellent communication, negotiation, and conflict resolution skills

    • Demonstrated ability to liaise effectively and work collaboratively with a wide range of stakeholders, including sales teams, and other internal departments.

    • Proven track record of successfully managing and delivering results in a fast-paced, agile environment

    • Demonstrated results-driven mindset with a focus on achieving operational targets, meeting deadlines, and delivering high-quality outputs

    • Ability to work autonomously in alignment with role expectations

    • Ability to thrive in a dynamic and fast-paced environment, quickly adapting to changing priorities and business requirements

    Knowledge and Skills:

    • Strategic mindset with the ability to think critically, identify opportunities, and develop effective commercial strategies

    • Highly organized, detail-oriented, and able to manage multiple priorities and projects simultaneously

    • Familiarity with CRM systems, sales automation tools, and salesforce effectiveness technologies

    • High attention to detail with a proactive approach to identifying and solving problems

    • Strong written and verbal communication skills

    • Ability to collaborate effectively with cross-functional teams, including marketing, product management, and operations. Skill in building relationships, influencing stakeholders, and driving alignment towards common goals

    • Strong business acumen with a keen understanding of the industry landscape, market dynamics, and customer needs. Ability to align sales enablement initiatives with overall business strategies initiatives with overall business strategies

    • Stakeholder management, influencing, negotiation and conflict resolution skills

    • Experience in the sales process end to end, including customer experience and business requirements

    • Ability to listen and understand customer and business challenges; identify solutions by working alongside commercial teams and stakeholders

    • Ability to conform to shifting priorities, demands and timelines through analytical and problem solving capabilities

    • Demonstrated ability to meet deadlines

    Schedule: Full-time
    Req: 0098FG

    Why you should apply for a job to Schneider Electric:

  • 56% say women are treated fairly and equally to men
  • 62% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.