Customer Satisfaction & Quality Manager / Unit Manager

Schneider Electric

3.3

(16)

Mexico City, Mexico

Why you should apply for a job to Schneider Electric:

  • 56% say women are treated fairly and equally to men
  • 62% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #https://careers.se.com/jobs/0094AG?lang=en-us

    Position summary

    quality action plans, allocates resources.

    Main Activities
    Manage the CS&Q in the Plant
    VOC : Voice Of the Customer
    • Interact regularly with customers to better understand their expectations and concerns
    • Represent the voice of customer and drive the customer centricity within the entity
    • Influence the decision process of their entity to always consider the voice of the customers
    • Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan Quality Excellence & System
    • Run CS&Q related & the Product Return Management
    • Drive Quality Excellence in Supply Chain and the relevant quality programs and methods to ensure continuous improvement
    • Consolidate all Non-Quality Costs and drive improvement actions
    • Alert the management on issues
    • Contribute to the Tailored Supply Chain implementation
    • Implement the Schneider quality policy, the Global directives and policies define CS&Q roles, targets and objectives within the entity
    • Manage the Quality Management System of the entity
    • Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being.

    Key Competences
    • L05:Focus on Customer
    • C009:Communicate Effectively
    • L06:Foster collaboration and networking
    • L03:Influence and Convince
    • C005:Issue Resolution
    • FQ05:Quality Authority
    • C011:Business Acumen
    • FQ08:Continuous Improvement
    • FQ02:Customer Experience Performance
    • FQ03:Customer Quality Analytics
    • C014:Digital Acumen
    • FQ12:Quality Manufacturing /Logistics Key Systems
    • Working knowledge of Microsoft Office Suite
    • Quality improvement tools, techniques & models
    • Statistical quality techniques and analysis Education

    Experience Level

    • 8 years relevant experience - Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact method

    • English B2

    Qualifications

    QMG6
    Customer Satisfaction & Quality Manager / Unit Manager

    Mission
    • Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.
    • Organize/manage the Quality function within a given entity
    • Advise management regarding quality matters.
    • Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards.
    • Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop in order to result in economic effectiveness. Key Responsibilities
    • Manages the Customer Satisfaction & quality function within one site and develops quality action plans, allocates resources.

    Main Activities
    Manage the CS&Q in the Plant
    VOC : Voice Of the Customer
    • Interact regularly with customers to better understand their expectations and concerns
    • Represent the voice of customer and drive the customer centricity within the entity
    • Influence the decision process of their entity to always consider the voice of the customers
    • Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan Quality Excellence & System
    • Run CS&Q related & the Product Return Management
    • Drive Quality Excellence in Supply Chain and the relevant quality programs and methods to ensure continuous improvement
    • Consolidate all Non-Quality Costs and drive improvement actions
    • Alert the management on issues
    • Contribute to the Tailored Supply Chain implementation
    • Implement the Schneider quality policy, the Global directives and policies define CS&Q roles, targets and objectives within the entity
    • Manage the Quality Management System of the entity
    • Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being.

    Key Competences
    • L05:Focus on Customer
    • C009:Communicate Effectively
    • L06:Foster collaboration and networking
    • L03:Influence and Convince
    • C005:Issue Resolution
    • FQ05:Quality Authority
    • C011:Business Acumen
    • FQ08:Continuous Improvement
    • FQ02:Customer Experience Performance
    • FQ03:Customer Quality Analytics
    • C014:Digital Acumen
    • FQ12:Quality Manufacturing /Logistics Key Systems
    • Working knowledge of Microsoft Office Suite
    • Quality improvement tools, techniques & models
    • Statistical quality techniques and analysis Education

    Experience Level

    • 8 years relevant experience - Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact method

    • English B2

    Schedule: Full-time
    Req: 0094AG

    Why you should apply for a job to Schneider Electric:

  • 56% say women are treated fairly and equally to men
  • 62% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.