Deputy General Manager - Customer Satisfaction & Quality

anager.

• Co-pilot the project with Project Manager for project success, with right product quality and customer satisfaction.

• Follow the progress of Quality Plan with the respective functions.

• Challenge the functions on the Quality of their decision files.

• Ensure Quality checks are in place (in terms of documentation, Design and test Methodology)

• Ensure the Change Control Board is effectively managed and the outcome is effectively communicated to the Key stake holders

• Ensure that the DFMEA points identified during the early phase of the project are deployed in Product and in technical publication.

• Perform Project Requirements Management, Feasibility Study and Functional Testing.

• Formulate a 'GO / No-GO' opinion based on the Quality risks at each Project step.

• Conduct Peer reviews on deliverables of each project stage gate.

• Ensures that the Offer quality is built-in to reach the satisfaction of the future customers.

• Review of the Verification & Validation test plan for projects.

• Drive Offer Safety requirements on projects & ensure compliance.

• Strong experience/skills in Design for Reliability, 8D Problem solving, APQP, Ishikawa, FMEA, FTA.

• Working knowledge in Six Sigma tools & methodology (DFSS / DMAIC).

• Perform QMS compliance audits & ISO 9001 internal audits on projects and report the findings to the leadership.

• Lead Continuous Quality improvement initiatives.

Other requirements:

• Strong interpersonal skills, Team player & passion for Customers and Quality.

• Able to work effectively in a multicultural environment & with global cross-functional teams.

• Demonstrate good Analytical and problem-solving skills.

• Influencing & Convincing skills, across different levels of the organization

• Experience in Change management & implementation methodology.

• Excellent Communication skills (Written / Verbal).

• Self-driven candidate.

This quality leader position will report to the Director CS&Q India - T&E Line of Business.

Qualifications

B.E or B-Tech / M.E or M-Tech (Electrical & Electronics Engineering / Industrial Engineering) with Overall 12 to 15 years of relevant Quality experience in Electrical / Electronics industry.

Work experience on Power Electronics / UPS products is preferable.

Schedule: Full-time
Req: 009DTG