Deputy Manager-Service

and reliable operation of power protection solutions for our diverse customer base in critical environments such as data centers, industrial facilities, and commercial buildings.

Responsibilities:

• Installation & Commissioning:

• Perform pre-installation checks, site surveys, and assist with the setup of new UPS systems.

• Execute thorough commissioning processes, including power-on sequence, functional testing, and system calibration, ensuring adherence to manufacturer specifications and safety standards.

• Preventive & Corrective Maintenance:

• Conduct routine preventive maintenance checks, inspections, and adjustments on UPS units to ensure optimal performance and extend equipment lifespan.

• Diagnose and troubleshoot complex technical issues, alarm conditions, and faults in UPS hardware and software.

• Perform timely and effective corrective repairs, including component replacement, firmware updates, and system re-configuration.

• Respond to emergency service calls and breakdowns with urgency to minimize customer downtime.

• Technical Support & Documentation:

• Provide expert technical guidance and support to customers, explaining complex technical issues clearly and concisely.

• Generate accurate and detailed service reports, including root cause analysis (RCA), corrective actions, and recommendations for future improvements.

• Maintain service records, equipment history, and spare parts inventory.

• Customer Relationship Management:

• Build and maintain strong, positive relationships with customers, acting as a trusted technical advisor.

• Ensure high levels of customer satisfaction through professional conduct, effective communication, and timely resolution of issues.

• Identify potential opportunities for service contract renewals, upgrades, or additional solutions.

• Safety & Compliance:

• Adhere strictly to all Schneider Electric and customer safety policies and procedures.

• Ensure all work is performed in compliance with relevant electrical codes, industry standards (e.g., UL 1778, IEC 62040), and environmental regulations.

• Participate in safety training and promote a culture of safety.

• Continuous Improvement:

• Stay updated with the latest UPS technologies, product developments, and service best practices through continuous learning and training.

• Provide feedback to engineering and product teams for product improvements based on field experience.

Qualifications:

• Bachelor's degree or Diploma in Electrical, Electronics, or Instrumentation Engineering.

• Proven experience as a Service Engineer in the UPS industry, preferably with Schneider Electric UPS systems (e.g., Galaxy, Symmetra series).

• Strong theoretical and practical knowledge of power electronics, AC/DC circuits, batteries, and control systems.

• Proficiency in diagnosing faults, using test equipment (multimeters, oscilloscopes, power analyzers), and interpreting technical drawings and schematics.

• Excellent problem-solving skills and the ability to perform under pressure in critical environments.

• Strong communication (verbal and written), interpersonal, and customer service skills.

• Ability to work independently and as part of a team.

• Willingness to travel extensively within Pune and potentially other regions as required for service calls.

• Valid driver's license.

Preferred Skills:

• Experience with network monitoring tools and Building Management Systems (BMS) integration.

• Knowledge of data center infrastructure management (DCIM) solutions.

• Familiarity with various battery technologies (VRLA, Li-Ion) and battery management systems.

• Certifications in relevant electrical safety or power quality domains.

Qualifications

4-5 years of Hands ON experience in relevant service industry & can able to manage the COLO Customers.
Good troubleshooting skill of Cooling products like PAHU Precision air conditioning unit High end chillers
Fair knowledge of IT & Data center Products.

Schedule: Full-time
Req: 009GET