Enterprise Customer Success Manager - South America

in a rapidly evolving digital landscape. Your expertise will help customers seamlessly adopt platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert-while you identify opportunities for growth, innovation, and long-term partnership.

What You'll Do

• Build deep, consultative relationships with VIP customers, guiding them from post-sale onboarding through ongoing success and value realization

• Lead regular check-ins and strategic business reviews, ensuring customers are on track to meet their unique goals and KPIs.

• Dive into customer challenges and ambitions, delivering tailored advice, best practices, and proactive recommendations for platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert.

• Spot new opportunities for customer growth-whether it's e-learning, advanced services, cloud migration, or custom integrations-and connect clients with the right solutions.

• Partner with Licensing & Renewals teams to drive seamless renewals and ensure customers are always supported by the latest software and services.

• Share actionable feedback and insights with our Commercial, Product, and Technical Support teams to continuously elevate the customer experience.

• Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the Sales and Renewals teams.

• Collaborate across the organization-working hand-in-hand with regional EcoStruxure IT leaders, Sales, Services, and Product Management to deliver unified, world-class support.

• Stay ahead of industry trends, guiding customers through software updates and helping them leverage new features and capabilities.

• Champion customer success by aligning solution strategies with business objectives and ensuring every interaction delivers measurable value.

• Identify customer case studies and recruit potential advocates to serve as references

Why Schneider Electric?

• Join a global leader at the forefront of energy management and automation, recognized for innovation and positive impact.

• Thrive in an entrepreneurial culture that values teamwork, diversity, and continuous learning.

• Enjoy a competitive salary, bonus opportunities, and excellent benefits.

• Take charge of your career with development opportunities across a worldwide organization.

• Make a real difference for customers and the future of sustainable IT.

If you're passionate about building strategic partnerships, solving complex challenges, and driving enterprise customer success, we want to hear from you. Join us-and help redefine what's possible for digital infrastructure, one client at a time.

Qualifications

What Sets You Up for Success

• Bachelor's degree and at least 5 years' experience in the software industry, ideally supporting enterprise clients.

• Strong networking skills-you're comfortable troubleshooting connectivity (TCP/IP, SNMP, etc.) and navigating complex IT environments.

• Deep familiarity with Schneider Electric solutions like Data Center Expert, IT Advisor, NetBotz, and IT Expert is a distinct advantage.

• Solid understanding of data center systems-UPS, cooling, power distribution, and energy management-so you can speak your customers' language.

• Commercial acumen: you know how to uncover needs, identify expansion opportunities, and drive business growth.

• Customer-obsessed: you're committed to helping clients maximize the value of their EcoStruxure IT investment and become champions for our solutions.

• Fluent in English and Spanish, ready to support a diverse, international client base.

• A collaborative leader who thrives on teamwork and is eager to contribute to our shared success.

• Willingness to travel (up to 20%) for in-person client meetings and strategic events.

Schedule: Full-time
Req: 009H6I