Field Services Order Management Specialist - German speaking

all relevant detailed information are correctly recorded to allow the field service execution team to properly implement the service delivery.

For Flow business the Order Management Specialist will also execute the order (End to End cycle from order booking until order completion, including Gross Margin control).

What will you do?

-Review Customer's Purchase Orders and validate the following information

• I nstalled Products are eligible and correct for services

• Bill to Accounts and Installed at accounts are correct and active with payment condition

• PO validation process is followed (Matching pricing with price list or service quote, PO booking checklist is completed, credit and risk review )

-Book and set billing plan

• Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP)

• Ensure all contract information are transferred

• Set appropriate billing plan in the system to ensure proper invoice generation

• In case of request for cancellation: inform Services Execution, team and Terminate Service Orders and Contracts

• Issue a credit request if needed

-Post Booking Executions

• Apply Service Entitlements and Project management Plans to the proper Service Contracts

• Create Service Work Orders associated to service orders with good understanding of scope of work

• Ensure that estimates are entered in ERP, and labor estimate time in the Work Orders

• Provide booking confirmation to the customer or SE project managers

• For flow business:

  • Manage orders and coordinate with planner, spare parts and logistics teams, suppliers, sales and customers in order to ensure service is performed on time and no products are damaged
  • Notify appropriate parties (customers / SE stakeholders) of product shipping ,site intervention dates and any risks

• Assist project execution team on contract administration and obligations regarding delay notices, pricing and claims management, as well subcontracting

• Use digital tool (e-MRO) to check availability and lead time of spare parts and Issue Purchased Order external vendors/suppliers.

• Cancel New/Unscheduled Work orders in system if service orders or contracts are cancelled

• Manage invoicing and payment in close collaboration with Project Managers, Logistics and Corporate Functions

• Monitor Gross Margin slippage for flow business and react if required.

What qualifications will make you successful?

• Minimum license degree and/or 3 years professional experience preferably in sales administration

• English language knowledge

• German language knowledge

• Meticulous to Details to ensure accuracy

• Ability to communicate effectively with various internal departments and external customers

What's in it for me?

• Competitive income package with annual bonus, cafeteria

• Medicover Health package

• Utility support

• Home office

• Home office kit allowance

• Life and accident insurance

• Voluntary health fund contribution

• Voluntary pension fund contribution

• Global Family Leave program

• Professional development and training opportunities, language courses

• International, empowering environment with a very welcoming and friendly team

• A company culture that encourages raising questions and ideas, to make an impact

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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