Infrastructure Operations Manager APA

Key Responsibilities**

• Lead and manage the Infrastructure Operations team, ensuring high levels of performance and collaboration.

• Provide technical guidance and mentorship to team members, fostering professional growth.

• Oversee the maintenance of IT infrastructure, including servers, storage, and cloud services.

• Monitor system performance and security, ensuring minimal downtime.

• Ensure all security patches and operating system updates/upgrades are carried out in timely manner to safeguard against potential vulnerabilities and threats.

• Maintain a comprehensive and accurate asset inventory ensuring all IT assets are tracked and managed efficiently.

• Develop and implement operational procedures and best practices to enhance efficiency and reliability.

• Collaborate with cross-functional teams to align infrastructure capabilities with business needs.

• Manage vendor relationships and negotiate contracts for hardware, software, and services. Review vendor/technology partner contacts and contracts to ensure timely support and renewals.

• Ensure changes are routed through the change management methodology, by defining the structure, support and direction for change- Anticipates the impact of change and act accordingly.

• Drive continuous improvement initiatives, identifying opportunities for automation and optimization. Standardize processes across the regions to successfully implement follow the sun model ensuring business continuity across zones.

• Prepare and manage budgets for infrastructure operations, ensuring cost-effective solutions.

• Balance the team dedication to tickets, proactive service maintenance activities and projects.

• Track and report KPIs and SLAs to stakeholders. Meet regularly with critical business stakeholders to assess service performance standards are being met.

Qualifications

Skills and Experience:

Essential:

• 3 to 5 years of leadership experience managing technical teams.

• High-level understanding of technical concepts related to virtualization, public cloud, Operating Systems, infrastructure management tools and monitoring.

• High-level understanding of networking concepts.

• Knowledge of backup, high availability, and disaster recovery strategies.

• Excellent problem-solving skills and the ability to work under pressure.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.

• Ability to work independently with minimal direction; self-starter/self-motivated.

Desirable:

• Experience with ITSM frameworks like ITIL.

• Enterprise Architecture frameworks (TOGAF, Zachman, DoDAF, Gartner Methodology).

• Technical writing experience
Qualifications:

• Master's degree in a Computer Science or equivalent demonstrable professional experience.

Schedule: Full-time
Req: 0098W2