Líder de Experiencia Clientes

company's quality and service standards are met, as well as contributing to business support and company growth.

Responsabilities
Ensure excellent customer experience - Customer First Manage the entire satisfaction survey process (NSS Touch Point) Promote a customer centricity culture throughout the organization by encouraging the use of the "Customer Voice" tool. Continuously encourage customer focus with dynamics and activities that strengthen the mindset and DNA of the collaborator and leader towards our "IMPACT" value. Identify opportunities for improvement and bring them to BU or process leaders, driving changes to enhance our customers' experience and future business, along with ensuring brand preference Be the representative of the voice of the customer in process/product/service changes within the organization.

Qualifications

Education and Skills

• Engineering or related field

• More than 3 years experience with customer experience / marketing

• Advance English Mandatory

• SAP / POWERBI (desirable)

Schedule: Full-time
Req: 009G52