Lead Functional Analyst- Baxter

cross-functional teams including external partners to identify and analyse application-related issues and implement effective solutions.

• Maintain documentation of support processes, user guides, and troubleshooting procedures to enhance knowledge sharing within the team.

• Monitor application performance and user feedback to proactively identify areas for improvement and recommend enhancements.

• Conduct training sessions for users to ensure optimal usage of the Baxter - Prophet application.

• Facilitate communication between users and technical teams to ensure timely resolution of issues.

• Participate in application upgrades, testing, and deployment activities to ensure minimal disruption to users.

• Develop and maintain reports on support metrics, analysing trends and making recommendations for process improvements.

Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related field.

• Proven experience in application support, preferably with Baxter - Prophet, SAP / Oracle ERP Integration or similar applications.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.

• Familiarity with IT Support & infrastructure processes and service management principles using applications like Service Now, JIRA is a plus.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive work environment.

Schedule: Full-time
Req: 0098WQ