Lead, Incident Management

Schneider Electric

3.3

(16)

Bengaluru, India

Why you should apply for a job to Schneider Electric:

  • 56% say women are treated fairly and equally to men
  • 62% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #https://careers.se.com/jobs/0095FM?lang=en-us

    Position summary

    l Agreement are respected.

    • Understand the architecture and evolution in IOT enabled platform and integrated systems supporting the business process.

    • Follow up on RCA of Sev1s and recurring problems.

    • Drive major & recurring issues to closure by engaging problem management team.

    • Communicate effectively with users, collaborate with stakeholders and colleagues across locations.

    • Escalate issues and other topics to the right team when needed.

    • Document the knowledge base and share with team members.

    • Promote Knowledge management & documentation n the organization.

    • Learn new Tools/ Technologies as per business requirements.

    • Strong adherence towards process orientation and promote best practices in the team.

    Qualifications

    Qualifications

    • A minimum of 4-5 years experience in Incident Management for cloud support with a focus on IOT solutions.

    • Good knowledge on Azure IoT services such as IoT Hub, IoT Edge, Device Provisioning Service, and Time Series Insights

    • Strong understanding of Azure cloud platform, including networking, storage, and security.

    • Familiar with MS office applications and has a good understanding of ITIL concepts.

    • Strong client driven approach & service oriented.

    • Familiar with - SLA compliance, First-call resolution, Knowledge-article contribution, Issues resolved per shift, Escalation rate, etc.

    • Possess strong problem solving, analytical and time management skills.

    • Versatile team member with good communication and collaboration skills.

    • Excellent troubleshooting skills applying logic.

    • Experience using ticketing portals like Jira and ServiceNow.

    • Able to work with various systems, platforms, operating systems, languages, tools and technologies.

    • Adaptability to changing work environment and technologies.

    • Willing to enhance skills and knowledge as required.

    Schedule: Full-time
    Req: 0095FM

    Why you should apply for a job to Schneider Electric:

  • 56% say women are treated fairly and equally to men
  • 62% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.