Leads Virtual Service Sales Representative

Schneider Electric

3.3

(16)

Cavite City, Philippines

Why you should apply for a job to Schneider Electric:

  • 56% say women are treated fairly and equally to men
  • 62% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #https://careers.se.com/jobs/009C26?lang=en-us

    Position summary

    g recurrent business.**
    o Take inbound calls and e-mails to support existing customer base
    o Answer customer questions and educate on all SE Services offers
    o Research & develop new points of contact and potential account identified from Demand Generation Engines (marcom activities, campaigns, Customer Care center etc)
    o Engage with customers on digital platforms (i.e., LinkedIn) and be an active user
    o Quote and close deals for standard Services offers (SKU based as spare parts, renewal contracts)
    o Develop and maintain relationship with uncovered accounts where we have open/common opportunities to upsell
    • Build and manage Services Opportunity Pipeline
    o Analyze & qualify opportunities in Bridge Front Office (bFO: Schneider's Sales force based Opportunity management tool) and secure a healthy pipeline
    o Maintain the Account or Installed Base data in SE systems (BfO/bFS)
    o Meet daily goals for outbound sales calls to follow-up customer requests and the Leads
    o Foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads
    o Document all records of customer interaction and activity in bFO
    o Develop up & cross-selling between Line of Businesses service offer
    o Transfer new product sales opportunities to Account Managers from the Business Units or Product Virtual Sales from the country
    o Coordinate with all the Services teams and product teams if needed, to satisfy service opportunities
    o Report accurate monthly order forecasting

    Main interactions:
    Customers (End Users and Partners), Virtual Services Sales Manager, Services Operational Marketing, CCC, Outside Services sales, Services Execution, Services Tendering, Services Operations, Services Partner Program Leaders

    Key Success Factors
    o Reactivity on the Lead (FSR, CCC, Marcom, Web, contracts management etc) and winning the leads ensuring high hit rates
    o Manage all customer demands in the fastest way by ensuring customer satisfaction
    o Ensure up to 35 % of Customer Facing Time (CFT) including calls and virtual interactions.
    o Close collaboration with Outside Services Sales for complex on-demand sales when developing platformed accounts.
    o Mastering dashboards & digital tools to gain productivity
    o Meet and exceed monthly, quarterly, and yearly sales quota

    Performance Management (KPIs)
    • Account Growth - Service Orders (as Opportunity Leader)
    • Offer Growth
    o Closed Won orders from Renewals
    o Orders from Digital Renewals

    Qualifications

    Education / Skills
    Education: Bachelor /associate degree in Electrical / Electronic Engineering
    Experience: 1-2 years of experience on Virtual or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent
    Language skills: native speaker level for local context, good level of English (written, verbal)

    Soft skills:
    o Sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic
    o Strong interpersonal skills, seeking new ways of learning to upskill himself or herself
    o Basic to intermediate skill in MS Office products (Teams, Excel, Word, Powerpoint) and Bridge Front Office(bFO) is a plus.
    o Familiarity with Schneider Electric products and services.
    o Good verbal and written communication skills
    o Able to prioritize and manage multiple tasks and build customer relationships.
    o Successfully complete assigned training paths and successfully engage in technical sales conversations.
    o Conversant with Digital interaction tools such as Video Conferencing and can effectively communicate in remote environment

    Schedule: Full-time
    Req: 009C26

    Why you should apply for a job to Schneider Electric:

  • 56% say women are treated fairly and equally to men
  • 62% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.