Leads Virtual Service Sales Representative

g recurrent business.**
o Take inbound calls and e-mails to support existing customer base
o Answer customer questions and educate on all SE Services offers
o Research & develop new points of contact and potential account identified from Demand Generation Engines (marcom activities, campaigns, Customer Care center etc)
o Engage with customers on digital platforms (i.e., LinkedIn) and be an active user
o Quote and close deals for standard Services offers (SKU based as spare parts, renewal contracts)
o Develop and maintain relationship with uncovered accounts where we have open/common opportunities to upsell
• Build and manage Services Opportunity Pipeline
o Analyze & qualify opportunities in Bridge Front Office (bFO: Schneider's Sales force based Opportunity management tool) and secure a healthy pipeline
o Maintain the Account or Installed Base data in SE systems (BfO/bFS)
o Meet daily goals for outbound sales calls to follow-up customer requests and the Leads
o Foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads
o Document all records of customer interaction and activity in bFO
o Develop up & cross-selling between Line of Businesses service offer
o Transfer new product sales opportunities to Account Managers from the Business Units or Product Virtual Sales from the country
o Coordinate with all the Services teams and product teams if needed, to satisfy service opportunities
o Report accurate monthly order forecasting

Main interactions:
Customers (End Users and Partners), Virtual Services Sales Manager, Services Operational Marketing, CCC, Outside Services sales, Services Execution, Services Tendering, Services Operations, Services Partner Program Leaders

Key Success Factors
o Reactivity on the Lead (FSR, CCC, Marcom, Web, contracts management etc) and winning the leads ensuring high hit rates
o Manage all customer demands in the fastest way by ensuring customer satisfaction
o Ensure up to 35 % of Customer Facing Time (CFT) including calls and virtual interactions.
o Close collaboration with Outside Services Sales for complex on-demand sales when developing platformed accounts.
o Mastering dashboards & digital tools to gain productivity
o Meet and exceed monthly, quarterly, and yearly sales quota

Performance Management (KPIs)
• Account Growth - Service Orders (as Opportunity Leader)
• Offer Growth
o Closed Won orders from Renewals
o Orders from Digital Renewals

Qualifications

Education / Skills
Education: Bachelor /associate degree in Electrical / Electronic Engineering
Experience: 1-2 years of experience on Virtual or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent
Language skills: native speaker level for local context, good level of English (written, verbal)

Soft skills:
o Sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic
o Strong interpersonal skills, seeking new ways of learning to upskill himself or herself
o Basic to intermediate skill in MS Office products (Teams, Excel, Word, Powerpoint) and Bridge Front Office(bFO) is a plus.
o Familiarity with Schneider Electric products and services.
o Good verbal and written communication skills
o Able to prioritize and manage multiple tasks and build customer relationships.
o Successfully complete assigned training paths and successfully engage in technical sales conversations.
o Conversant with Digital interaction tools such as Video Conferencing and can effectively communicate in remote environment

Schedule: Full-time
Req: 009C26