Manager/Senior Manager - OM

2. Customer Support & Issue Resolution:
   • Act as a point of contact for customers and internal teams to resolve any order-related inquiries or issues.
   • Troubleshoot order discrepancies, delays, and product availability issues, ensuring timely and effective resolution.
   • Collaborate to provide prompt responses and maintain a high level of customer satisfaction.

3. Cross-functional Collaboration:
   • Work closely with sales, logistics, inventory, and finance teams to ensure smooth order processing and fulfillment.
   • Assist in ensuring alignment between order processing and product availability to avoid delays or errors.
   • Coordinate with logistics to monitor and expedite order shipments, ensuring timely delivery.

4. Order Accuracy & Documentation:
   • Review and verify order details, including product specifications, pricing, and customer information, ensuring high levels of accuracy.
   • Maintain accurate documentation and records for all orders, including customer communications, order status updates, and issue resolutions.

5. Process Improvement & Efficiency:
   • Continuously evaluate order management processes and identify opportunities for improvements or streamlining.
   • Propose and implement process enhancements to reduce errors, shorten cycle times, and improve customer satisfaction.

6. Reporting & Tracking:
   • Monitor order status and provide updates to stakeholders on order progress.
   • Track and report on key performance indicators (KPIs) such as order cycle time, on-time delivery, and customer satisfaction metrics.
   • Analyze order data to identify trends or recurring issues and provide actionable insights

Qualifications

Qualifications:
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• 10 years of experience in order management, with a focus on commercial or B2B transactions.
• Proficiency in order management systems (e.g., SAP, Oracle, Salesforce) and Microsoft Office Suite (Excel, Word).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and ability to think critically under pressure.

Preferred Skills:
• Experience with ERP systems or advanced order management software.
• Understanding of supply chain, logistics, and inventory management best practices.

Schedule: Full-time
Req: 009B3E