#https://careers.se.com/jobs/009D4L?lang=en-us
ic needs
• Provide assembly and installation instructions for the products, guiding clients through the process
• Perform configuration and commissioning of products to ensure that they are set up correctly
• Troubleshoot hardware and software issues, providing solutions and guidance to clients
• Test and simulate real case scenarios to identify and solve potential issues
• Provide engineering competency, offering expert knowledge and guidance to clients and colleagues
Qualifications
• Candidate must possess a Bachelor's Degree preferably in Engineering (EE, ECE, CPE) or equivalent experience.
• With at least 3 years of working experience in the related field specializing in Technical Support or equivalent from a Call Center environment.
• Experience / Knowledge of personal computers required.
• Experience with network operating systems preferred.
• Demonstrated ability to understand and explain technical information.
• Ability to solve customer problems via telephone.
• Excellent verbal and written communication skills.
• Fluent in English communication.
• Willing to work in Cavite on day shift.
Schedule: Full-time
Req: 009D4L