Remote Support Engineer - BMS

r remote advanced technical support for connectivity/system configuration issues.

• Experience life Sciences (pharmaceutical) and/or Data Centers with EcoStruxure Building Operation SoftwareSCADA along SQL database querying and programming will be an added advantage.

• Familiarity with standard progress reporting tools and processes will be an added advantage.

• Work experience in global projects and/or in global engineering centers will be considered as an advantage.

• Attention to detail, self-starter, proactive, keen to learn, good communication skills and result oriented. Able to work under pressure and with deadlines.

• Able to work with people from a wide variety of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers.

Key Deliverables

• Resolve technical inquiries raised by customers concerning the support of the SCADA system within the scope of work by adhering to the SLA

• Following the defined support process to manage case management, field service dispatch, and technical escalation to the internal team.

• Assisting customers with onboard to the CSH team, including scope, SLA, tools, reporting, and training on site team members.

• Documenting technical cases that are owned is a way to enhance my knowledge base.

• Be a self-learning learner and drive the initiative to complete all assigned training, while identifying improvements for self/team growth.

Qualifications

• Diploma or bachelor's degree in engineering or equivalent from a recognized university.

• Proven experience in the of BMS/EMS applications/solution (3- 5 years).

• Certification of Building management/ Energy management will be considered as an advantage.

• Computer application knowledge

Schedule: Full-time
Req: 009H4D