Service Digital Tools Leader

required to support deployment

• Build with countries detailed deployment plan with defined stakeholders and associated governance

• Monitor deployment and report on progresses and performances

Ensure Digital Tools Adoption

• Following deployment phase, manage potential roadblocks to secure full adoption, measure through success KPI's

• Ensure a continuous adoption plan is in place to maximize productivity on the entire digital portfolio

• Deploy digital tools trainings in coordination with country Digital leader and roadmap

• Ensure digital enablers are in place (phones, tablets, laptops, etc...)

• Investigate new opportunities to boost adoption

• Ensure adoption on the process

Be the interface between the Business and LoBs, SE Digital

• Act as interface between the countries and SE Digital for deployment and continuous improvement

• provide feedback for continuous improvement

• Ensure escalation process for any blocking point and/or budget concerns

• Support the animation of the Digital Champion Community within the region

Support Country New Initiatives

• Support Countries with new initiative and build business case to leverage related productivity at global level

• Ensure compliance with global digital ecosystem and standards

• Be the warrant of no technical debt creation

• Ensure escalation process for any blocking point and/or budget concerns

• Support the animation of the Digital Champion Community within the region

Qualifications

About You

Education: University Msc/Bsc Degree in Computer Science or related field / Project management

Language requirements:

• Fluent in English

• French language will be valuable

Experience:

• Master Field Services tendering and operations processes

• Master SE end-to-end customer processes

• Knowledge on SE quality standards

Skills requirements

• Strong recognized leadership

• Excellent communication skills and capabilities to influence and negotiate with leaders

• Cross culture mindset

• Strong team spirit & cooperation

• Ability to travel at least 50% of the time

Schedule: Full-time
Req: 008I48