Service Engineer - AMC/OTC

ies to optimize its install base and create lead generation business opportunities.

• Leads or contributes to Services small projects coordination and execution on customer site (end of life, modernization, upgrade, ...).

• Perform basic audits of customer's electrical systems and equipment.

• Understand Eco-struxure offer and provide technical explanation to Customers.

• Document all required information for each site (technical report).

• Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.

• Develop innovative solutions to more complex technical problems that arise during start-up.

• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.

• Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.

• When at customer site, looks for other business opportunities outside current scope of work and lead them to the sales team.

• Is in permanent coordination with his/her planner/coordinator for smooth execution of on-site activities.

• Will escalate to Services technical expert in the countries as needed when unable to solve a technical issue.

• Perform Services Operations by providing best in class customer experience and promote Schneider signature.

• Must comply with all safety policies, practices, and procedures.

Skills required

• Must have knowledge of electrical protection system.

• Must have knowledge of Electrical equipment safety parameters & it's operation philosophy.

• Must have knowledge on GIS & AIS, Protection Relay and Transformers

• Must have knowledge of switchgear, transformer & Motor operation & industry application.

• Must have knowledge of Modbus/Profibus communication & IEC 61850 protocol.

• Must have knowledge of Ethernet switch, Gateway, Router & it's application in digital network.

• Must have knowledge of system architecture in-terms of digital network.

• Must have knowhow of cybersecurity & clear understanding on data flow through cloud.

• Basis communication skill & able to manage customer independently.

• Participate in proactive team efforts to achieve departmental and company goals.

• Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.

• Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

• Handle multiple tasks simultaneously.

• Team player

• Comfortable working under pressure.

• Analytical and troubleshooting skills are a must.

• Strong business acumen, with great organizational, communication and presentation skills.

• Superior customer relations and interaction skills.

• Willingness to grow as an individual and part of a team in an exciting, challenging, and fast-paced environment

Qualifications

Qualification

• Diploma (Electrical / Electronics Engineering) with 3-5 years of work experience

Schedule: Full-time
Req: 009EF1