#https://careers.se.com/jobs/009ECK?lang=en-us
king with other departments within APC to facilitate on-time delivery and customer satisfaction, as well as other duties as needed
The candidate will have a solid knowledge of the tools available to retrieve systems information to implement services. You will field incoming and outgoing calls to customers regarding backorder of RMA's and obtain a potential delivery date from USC Service Parts and convey the delivery date to the customer
Responsible for proactively developing and maintaining a professional working relationship with Service Providers (SP's), Sales Personnel and Manufacturer Representatives, Vendors and Customers both internal and external to ensure proper implementation of agreed-upon contractual obligations
Possess a working comprehension and implementation knowledge of evolving product/service payments to outside vendors, and partners determined by the NAM (North America) Dispatch Fee's
Additional responsibilities include but are not limited to the receiving and reviewing of each Vendor or SP's invoice for accuracy, the process of each invoice into the Oracle Database (iProcurement) in accordance with Sarbane-Oxley Act
When faced with a customer who is no longer in a contractual agreement with APC to engage the customer in the Time & Material procedure. This includes the educational process to discuss pricing, labor rates, travel and shipping expenses, as well as obtaining a completed and signed T&M form and Purchase Order. This may result in a service leading to putting the customer under a maintenance contract, which may result in additional revenue for APC Global Services
High level of information integrity of Siebel CRM System; including corrective action of inaccurate information encountered, i.e., proper asset/customer relation, serial number input, updates entitlement/warranty upon the commissioning of the UPS
Qualifications
Who would be successful?
Candidate must possess a Bachelor's/College Degree, in any field
Minimum 6 months of working experience in the related field is required for this position
A motivated team player that also has the ability to work well individually with minimal supervision
Ability to multi-task, prioritize and operate efficiently in a fast-paced environment
Must be willing to work in Rosario, Cavite
Amenable to working in Graveyard / Night shift duty
Multiple Full-Time positions available
What's in it for me?
Global family leave
Comprehensive medical coverage for employee and dependents
Worldwide Employee Stock Ownership
Flexible work arrangement
On-site gym
...and more!
Who will you report to? Service Scheduling Team Leader
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€28.9bn global revenue
128,000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
Our Company Story Video: https://youtu.be/dux6kG13QWM
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Schedule: Full-time
Req: 009ECK