Serviceability Expert

Main Responsibilities:*

• Lead the deployment of the Serviceability Guidelines at Squad / Project level for Electrical / Mechanical, Digital and Circular Services

• Drive the technical and business enablement of Services through Product development

• Facilitates the collaboration between Services and Product Squads

• Trains the Product LoB community on Serviceability

• Assesses offer Serviceability and provides technical / design recommendations to the Product Squads

• Identify the roadmap of projects within the MVO LoB susceptible to have an impact on the Services growth ambitions

• Participate in the innovation phase of the Offer Creation projects prescribing features and specifications that will enable future services

• Drive the engagement of Services within the Product LoB projects with a growth mindset

• Influence the product design through the Service specifications implementation

• Evaluate Services stakes and revenues linked to offer development and offer optimization from the Product LoBs

• Reveal the customers' needs related to the offer serviceability and ensure the integration of these needs in the offer specifications

• Participate in the life of the Agile Squads of the Offers LoBs as member of the Serviceability Excellence Chapter, representing the voice of the Services LoB

• Define and lead the preparation of the Services trainings for new offers, size application opportunity by geography and ensure regional implementation

• Identify early actions on withdrawal of existing offers and communicate with the Services stakeholders in the End of Commercialization of the offer

• Develop the Project Management Plan for Service deliverables, aligned with the offer launch plan

Interaction:

• Product LoBs: Product Owners, Scrum Masters, Designers, Quality and Industrialization Leaders, EcoDesign Leaders

• Services Squads: Product Owners, Marketing Managers, Scrum Masters

Key Metrics:

• Services Business Cases ratios attached to Product Business Cases

• Serviceability index for product portfolio

Profile:

• Strong knowledge and experience in Products & Services' Customer Applications

• Presentation and training skills

• High power of collaboration, influence, and assertiveness

• Technical background and field or design experience

• Strong initiative and self-motivation

• Critical thinking and problem-solving skills

• Planning and organizing

• Decision-making, renunciation management

• Ability to work cross-functionally with other departments

• Ability to multi-task and deliver high quality results.

• Strong synthesis capabilities and analysis

• Solid background in Medium Voltage (Technical, Industry, R&D)

• Fluent English is a must, both written and spoken

Schedule: Full-time
Req: 0098QS