Services Lead Engineer - Jordan
#https://careers.se.com/jobs/0094LB?lang=en-us
Position summary
ipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.
FSR must be available to: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities.
Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment ...)
Your Role - Magic happens when you bring great people together!
q Comply with Safety and cyber security policies, practices and procedures
q Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.
q Perform Preventive, scheduled and unscheduled Maintenance on equipment
q Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer
q Analyze and explain reports results to customers and management
q Certification & accreditation could be required vs Business and Country regulations.
q Proactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)
q Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)
q Support planners, coordinators, project manager to get good customer site condition understanding
q Escalate quality or technical issue detected on field
q Understand Ecostruxure offer and provide technical explanation to customers
q Use all digital tools designed for SE FSR
q Track Installed Base (serviceable assets)
q Advise customers on different opportunities to optimize its install base and create lead generation business opportunities
q Perform basic audits of customer's electrical systems and equipment (MPS walktrough )
q Perform Field Services Operations by providing best in class customer experience and promote Schneider signature
About You
q Associate degree in electronics/electrical/mechanical with at least 1year of related experience
q 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience
q The job requires to stand, walk for extended periods of time + to lift and carry heavy objects up to 50 pounds
Schedule: Full-time
Req: 0094LB