Services Representative

ments, including but not limited to, specifications, reporting and quality requirements.

• Perform basic audits of customer's electrical systems and equipment.

• Document all required information for each site (technical report)

• Get signature from customer for acceptance after the execution of the on-site work

• Provide daily and accurate time and expense for each customer intervention

• Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.

• Develop innovative solutions to more complex technical problems that arise during start-up.

• Research, evaluate, and recommend new products or equipments upgrades that will meet customer needs.

• Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.

• When at customer site, looks for other business opportunities outside current scope of work and lead them to the sales team

• Is in permanent relation with his planner/coordinator for smooth execution of his intervention

• Will escalate to FS technical expert in the countries as needed when unable to solve a technical issue

• Perform other duties as assigned

• Can investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)

Main interactions:

Customers, coordinators, Operations leader, Inside services sales, technical support

Key Success Factors

Regular training to develop competency

Knowledge of overall Schneider Electric offer and serviceable assets to identify cross-BU opportunities

Appropriate tools to be efficient

What qualifications will make you successful for this role?

• Skills Required (can be adapted per technologies used in SE Business Units) :

  • High level of technical knowledge of electronic/electrical component theory. Knowledge of HVAC systems and applicable application software knowledge is preferred.

  • Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members

  • Must operate within division policy guidelines using independent judgment in achieving assigned objectives

  • Must comply with all safety policies, practices and procedures

  • Participate in proactive team efforts to achieve departmental and company goals

  • Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.

  • Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

  • Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.

  • Handle multiple tasks simultaneously

  • Must be able to stand, walk, and sit for extended periods of time. Must be able to lift and carry heavy objects up to 50 pounds

  • Must be able to communicate (speak, hear and write) effectively to various intellectual levels.

  • Familiarization in preparing MOPs is a plus and candidate must adhere to the strict guidelines of approved Methods of Procedures (MOPs).

  • Verifiable hands-on technical work experience required

  • Certification needed according to Business and Country where he is operating.

  • Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems).

  • Posses a valid driver's license.

  Education and Experience:

  Associate degree in electronics/electrical/mechanical with at least have 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.