Spanish Technical Support Engineer

Schneider Electric

3.3

(16)

Cavite City, Philippines

Why you should apply for a job to Schneider Electric:

  • 56% say women are treated fairly and equally to men
  • 62% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #https://careers.se.com/jobs/00973X?lang=en-us

    Position summary

    he best level to be able to simulate, replicate and understand reported customer escalations

    • Work closely with all teams in the technical support scope: Primary and Expert support team, Internal Technical and Services Teams and Business Unit during case life cycle time until it is successfully resolved from a customer point of view. Communicate effectively, collect all necessary information in case of escalation to Expert or Engineering team is necessary.

    • Understand and explain the source of problem and evaluate its impact and the mitgation actions

    • Manage Return Merchandise Authorization and reimbursement process and inquiries

    • Complete documentation and follow up on all commitments and customer details using Customer Relationship Management Tool

    • Collaborate with country Offer Marketing on new product launches;

    • Participate in various Technical & Customer Service & Sales Training Courses as required

    • Propose, create and publish Technical Articles, FAQs and Video FAQs from handled cases

    • Communicate and share knowledge with other Level two engineers as well as Primary Support.

    • Ocasionally provide technical trainings to primary technical support engineers and customers

    • Proactively participate on process improvement and engagement projects

    Qualifications

    Education :

    • Bachelor's degree in electrical engineering preferred or equivalent studies.

    • Diploma in Electrical, Electronics and Instrumentation are acceptable.

    • Diploma in Renewable or Solar Energy is an advantage.

    Working E xperience:

    § Minimum three years-experience on technical support in a contact center environment is desirable and/or two years of experience in the field electrical or networking commissioning/service projects (on site services etc.).

    Business Understanding :

    § Knowledge on electrical system and general electronics (hands on experience in electrical equipment repair and services advantage)

    § Strong Understanding of Schneider EcoStuxure architectures

    § Able to quickly adapt in a diverse, changing, and fast-paced environment with positive attitude

    Others (e.g. language skills, technical skills):

    § Must be fluent in both English and required language (French, Spanish, Portuguese, German, Korean or Japanese). High level of comprehension, strong verbal and written communication skills are required

    § Must possess excellent skills in listening, expression and interrelationships

    § Must be keen to details, be technically smart, capable in working independently and utilize sound judgement.

    § Able to work with multicultural environment with regional responsibilities.

    § Intermediate networking and computer knowledge

    § Ability to develop and sustain customer rapport

    § Demonstrate accountability on individual learning-flexibility and can learn quickly

    § Excellent problem-solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills;

    § Coaching, facilitation, and presentation skills

    Schedule: Full-time
    Req: 00973X

    Why you should apply for a job to Schneider Electric:

  • 56% say women are treated fairly and equally to men
  • 62% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.