Sr. IT Analyst (Onsite Tech Partner)

computer systems, including desktops, laptops, printers, and other peripheral devices.

ü Troubleshooting: Diagnose and resolve hardware and software faults. Perform regular system checks and maintenance to ensure optimal performance.

ü User Support: Assist users with IT-related queries and provide training on new systems and technologies. Ensure a high level of customer satisfaction through effective communication and problem-solving.

ü Security & Compliance: Implement and enforce security policies to protect IT systems from threats. Ensure compliance with industry regulations and organizational policies, including SCCM, Cyber Security, and Anti-Virus measures.

ü Documentation: Maintain accurate records of IT support activities, including incident reports, service requests, and system configurations. Prepare technical documentation and user manuals as needed.

ü Collaboration: Work closely with other IT team members to coordinate support efforts and share knowledge. Participate in IT projects and initiatives to improve overall IT service delivery.

ü Continuous Improvement: Stay updated with the latest IT trends and technologies. Recommend and implement improvements to enhance IT support services.

ü SCCM Management: Utilize System Center Configuration Manager (SCCM) for deploying, managing, and troubleshooting software and updates across endpoint devices.

ü Wi-Fi Troubleshooting: Address Wi-Fi connectivity issues, ensuring stable and secure wireless network access.

ü LAN Troubleshooting: Troubleshoot Local Area Network (LAN) issues to maintain reliable wired network connections.

ü Microsoft Application Troubleshooting: Provide support for Microsoft applications, including Office 365, ensuring smooth operations, and resolving any application-related issues.

ü Production Line Environment: Support IT systems in a production line environment, ensuring minimal downtime and efficient operation of manufacturing processes. Understand and address the unique IT needs and challenges of production line systems.

ü Cyber Security & Anti-Virus: Implement and manage cybersecurity measures and anti-virus solutions to protect IT systems from threats and vulnerabilities.

Qualifications:

ü Experience: Proven experience in providing on-site IT support or a similar role. Candidate must have 3+ experience.

ü Technical Skills: Strong knowledge of computer hardware, software, and networking. Proficiency in troubleshooting and resolving technical issues.

ü Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users.

ü Problem-Solving: Strong analytical and problem-solving skills. Ability to work independently and as part of a team.

ü Education: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).

Preferred Skills:

ü Certifications: Relevant certifications (e.g., ITIL foundation, Service-Now, Microsoft Certified IT Professional) are a plus.

ü Customer Service: Strong customer service orientation with a focus on delivering high-quality support.

ü Adaptability: Ability to adapt to new technologies and work in a fast-paced environment.

ü Documentation: Proficiency in creating and maintaining technical documentation.

ü Production Line Knowledge: Understanding of production line environments and the ability to support IT systems in such settings.

Qualifications

Qualifications:

ü Experience: Proven experience in providing on-site IT support or a similar role. Candidate must have 3+ experience.

ü Technical Skills: Strong knowledge of computer hardware, software, and networking. Proficiency in troubleshooting and resolving technical issues.

ü Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users.

ü Problem-Solving: Strong analytical and problem-solving skills. Ability to work independently and as part of a team.

ü Education: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).

Schedule: Full-time
Req: 0099NZ