Technical Support Engineer (Industrial Automation)

ts and troubleshooting) for Industrial Automation product offers focusing on Automation Control, Variable Speed

• Drives and Soft Starters, Motion Control & Robotics to SE partners and end-users.

• Responsible for answering incoming inquiries from customers on all channels (ex: phone, email, chat) and prioritizing customer's support needs.

• Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.

• Provide support to the customers for product replacement, troubleshooting and technical complaints.

• Manage RMA process and queries related RMA

• Complete documentation and follow up on all commitments and customer details;

• Document all incoming calls using the CRM tool

• Collaborate with country-offer marketing on new product launches;

• Participate in various Technical & Customer Service & Sales Training Courses as required

• Support the sales teams with detecting leads and sales opportunities

Qualifications

Who would be successful?

• Bachelor's degree in Electrical Engineering(preferred) or equivalent

• Specialization on Programmable Logic Controller, Automation and Robotics is an advantage.

• Minimum 3 years Technical Support experience in a call centre environment desirable and/or 2 years of experience in the field commissioning/Service projects related to Industrial Automation products.

• Experience in other SE offers preferred but not required (Automation Control, Drives and Soft Starter, Motion Control and Robotics prefered but not mandatory.

• Work with Manufacturing and System Integrators is an advantage.

• Fluency required in English and the language of the country he/she supports

• Knowledge on electrical system and industrial automation (hands on experience in PLC, Automation Control, Drives, Motion Control and Robotics)

• Knowledge in utility scale and Commercial Solar

• Good networking and computer knowledge

• Have advanced Digital Citizenship.

• Able to work with multicultural environment with regional responsiblities.

• Strong verbal and written communication skills are required

• Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly;

• Excellent problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills;

• Ability to develop and maintain customer rapport;

• Strong experience in SE Products and Solutions

What's in it for me?

• Global family leave

• Comprehensive medical coverage for employee and dependents

• Worldwide Employee Stock Ownership

• Flexible work arrangement / Hybrid work arrangements

• On-site gym

• ...and more!

Who will you report to? Operations Manager

Why us?

• Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

• €25.7bn global revenue

• 137 000+ employees in 100+ countries

• 45% of revenue from IoT

• 5% of revenue devoted for R&D

Video Link: https://youtu.be/J0cFSdFpI24

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Schedule: Full-time
Req: 009FOK