#https://careers.se.com/jobs/009FOK?lang=en-us
ts and troubleshooting) for Industrial Automation product offers focusing on Automation Control, Variable Speed
Drives and Soft Starters, Motion Control & Robotics to SE partners and end-users.
Responsible for answering incoming inquiries from customers on all channels (ex: phone, email, chat) and prioritizing customer's support needs.
Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.
Provide support to the customers for product replacement, troubleshooting and technical complaints.
Manage RMA process and queries related RMA
Complete documentation and follow up on all commitments and customer details;
Document all incoming calls using the CRM tool
Collaborate with country-offer marketing on new product launches;
Participate in various Technical & Customer Service & Sales Training Courses as required
Support the sales teams with detecting leads and sales opportunities
Qualifications
Who would be successful?
Bachelor's degree in Electrical Engineering(preferred) or equivalent
Specialization on Programmable Logic Controller, Automation and Robotics is an advantage.
Minimum 3 years Technical Support experience in a call centre environment desirable and/or 2 years of experience in the field commissioning/Service projects related to Industrial Automation products.
Experience in other SE offers preferred but not required (Automation Control, Drives and Soft Starter, Motion Control and Robotics prefered but not mandatory.
Work with Manufacturing and System Integrators is an advantage.
Fluency required in English and the language of the country he/she supports
Knowledge on electrical system and industrial automation (hands on experience in PLC, Automation Control, Drives, Motion Control and Robotics)
Knowledge in utility scale and Commercial Solar
Good networking and computer knowledge
Have advanced Digital Citizenship.
Able to work with multicultural environment with regional responsiblities.
Strong verbal and written communication skills are required
Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly;
Excellent problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills;
Ability to develop and maintain customer rapport;
Strong experience in SE Products and Solutions
What's in it for me?
Global family leave
Comprehensive medical coverage for employee and dependents
Worldwide Employee Stock Ownership
Flexible work arrangement / Hybrid work arrangements
On-site gym
...and more!
Who will you report to? Operations Manager
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
Video Link: https://youtu.be/J0cFSdFpI24
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Schedule: Full-time
Req: 009FOK