Technical Support Expert

the development cycle and sharing knowledge within the CCC organization.

Coaching: Offer guidance and training to lower-level support teams to enhance their troubleshooting capabilities.

Digitize Knowledge and Content Creation: Foster the digitization of content through FAQs, knowledge base articles, how-to videos, and demos to enhance efficiency, end-to-end resolution time, and customer satisfaction.

Benefits

Career Development: We empower our people to grow and learn every day, developing new skills and building careers for today and tomorrow. You can expand marketing expertise to a broader range of products within and beyond HMI.

Flexibility: With our Global Flexibility at Work policy, we empower our employees to work flexibly and manage their unique life and work in the way that works best for them. We embrace agile, flexible, and smart ways of working for our people - to support higher performance, greater inclusion and well-being, and stronger resiliency. Working part-time or from the comfort of your home are just a few of the choices you can make when you need them most. We work in a hybrid setting (exact configuration will be discussed with the Manager) and the rest of the time with customers and/or collaborating with peers and partners at our office.

Inclusive Environment: At Schneider Electric, diversity is an integral part of our history, culture, and identity. By embracing differences, Schneider Electric builds a culture of respect where everyone feels safe to be their authentic selves. We are 100% committed to inclusion, and our policies reflect this commitment to our employees.

Qualifications

Qualifications

Technical Background: A technical engineer specializing in OT or IT technologies with at least 3 years of field experience within Industrial Automation System Integrator/OEM/End-User as an automation control system architect/programmer or project execution, maintenance engineer, etc., with Schneider Electric or competitors' solutions.

Knowledge: Strong Industrial Automation technical background, with knowledge in areas such as operating systems (Windows, Linux) and networks and communication protocols technologies (VxWorks).

Skills: Strong customer orientation, excellent analysis and problem-solving skills, and organizational skills. Great skills in listening, understanding, and explaining complex things in the right words to the right audience.

Communication: Enjoy working in an international and multicultural environment with strong communication skills in English.

Schedule: Full-time
Req: 009FUV