#https://careers.se.com/jobs/77557?lang=en-us
in different countries.**
Scope of the position:
Person in this role maximizes services revenue through customer relationship management, handling all Customer
Requests and Leads from different Demand Generation Engines, including opportunities from both uncovered
accounts and covered accounts managed by other SSRs (Services Sales Rep or National Sales Representatives),
without any specific account portfolio responsibility.
What will you do?
Manage the Leads and Customer Requests
React quickly to customer requests within prescribed SLA
Manage all the Leads which have standard Services scope with the main focus on Contract Renewals and upselling recurrent business.
Take inbound calls and e-mails to support existing customer base
Answer customer questions and educate on all SE Services offers
Research & develop new points of contact and potential account identified from Demand Generation Engines (marcom activities, campaigns, Customer Care center etc)
Engage with customers on digital platforms (i.e., LinkedIn) and be an active user
Quote and close deals for standard Services offers (SKU based as spare parts, renewal contracts)
Develop and maintain relationship with uncovered accounts where we have open/common opportunities to upsell
Build and manage Services Opportunity Pipeline
Analyze & qualify opportunities in Bridge Front Office (bFO: Schneider's Sales force based Opportunity management tool) and secure a healthy pipeline
Maintain the Account or Installed Base data in SE systems (BfO/bFS)
Meet daily goals for outbound sales calls to follow-up customer requests and the Leads
Foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads
Document all records of customer interaction and activity in bFO - Develop up & cross-selling between Line of Businesses service offer
Transfer new product sales opportunities to Account Managers from the Business Units or Product Virtual Sales from the country
Coordinate with all the Services teams and product teams if needed, to satisfy service opportunities
Report accurate monthly order forecasting
Key Success Factors
Reactivity on the Lead (FSR, CCC, Marcom, Web, contracts management etc) and winning the leads ensuring high hit rates - Manage all customer demands in the fastest way by ensuring customer satisfaction
Ensure up to 35 % of Customer Facing Time (CFT) including calls and virtual interactions.
Close collaboration with Outside Services Sales for complex on-demand sales when developing platformed accounts.
Mastering dashboards & digital tools to gain productivity
Meet and exceed monthly, quarterly, and yearly sales quota
What qualifications will make you successful ?
English language knowledge
Dutch language knowledge
Experience in customer facing role and /or sales
Bachelor degree
Strong communication skills
Ability to multitask effectively
Ability to understand customer needs and translate it into operational requirements
What we offer :
Life & Accident insurance
Health fund & Voluntary pension fund contribution
Home office allowance
Annual bonus based on performance
Global Family Leave
WESOP (World Employee Share Ownership Plan ), the opportunity to become a shareholder in the company
International, empowering environment with a very welcoming and friendly team
Cafeteria and Medicover Health Insurance Package
A company culture that encourages raising questions and ideas , to make an impact
Real career opportunities locally & globally , lots of training opportunities
Large visibility over other departments ( Planning , Front Office, GSC Performance, etc ...)
Lots of international networking
Who will you report to ?
Service Hub Leader
See what our people have to say about working for Schneider Electric : https://youtu.be/6D2Av1uUrzY
You know about us , so let us learn about you ! Apply today !
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
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