Business Process Consultant FSO

ServiceNow

4.7

(132)

Mexico City, Mexico (Remote)

Why you should apply for a job to ServiceNow:

Ranked as one of the Best Tech Companies for Women in 2023

4.7/5 in overall job satisfaction

4.7/5 in supportive management

92% say women are treated fairly and equally to men

91% would recommend this company to other women

95% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.

ServiceNow offers to 20 weeks of paid parental leave and generous family leave.

Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.

#JB0053897

Position summary

y the ServiceNow platform.

Apply ServiceNow knowledge and domain expertise in customer engagements to provide optimum workflows.
Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
Draft user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
Provide feedback to product development to improve the product based on experiences gained with customers.
Maintain skills / certifications on for .

Qualifications

To be successful in this role you have:

8+ years progressive experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 50%
Industry domain expertise in
Creativity with comfort running projects independently
Success driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.