Director, Customer Outcomes Go To Market Japan

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Job Description

ServiceNow is currently seeking a Director, Services Sales a Japan, who will be responsible for managing a team of Sales Leaders, driving services sales to achieve business outcomes in new and existing customer accounts. Business outcomes are brought to life through implementation services, implementation advisory, training and enablement services, and ServiceNow Customer Success offerings. The role reports to the Vice President, Customer Outcomes Japan.

The ideal candidate must have deep experience in professional services sales leadership and have the drive and motivation to coach and mentor a geographically and culturally diverse team. They will drive bookings targets that meet the strategic objectives of ServiceNow Customer Outcomes in support of its customers and ecosystem partners.

What you get to do in this role:

• Manage a team of Sales Leaders to drive services sales in support of ServiceNow's global Customer Outcomes strategy, within new and existing customer accounts, spanning all industries and territories in Japan.

• Own the Japan CO Bookings quota and drive services sales across the full portfolio of offerings

• Build and drive the Geo services sales Go-To-Market strategy in conjunction with the software sales leadership and cross-functional team

• Actively engage in territory planning, relationship development, and opportunity development and driving bookings by assisting Sales Leaders and Services Executives in closing opportunities

• Recruit, coach, and mentor a diverse team to drive excellence and manage performance expectations

• Manage and report accurate forecast and pipeline to the business; coach the team and drive linearity and accuracy

• Achievement of services sales quotas on a monthly, quarterly and annual basis

• Act as the Subject Matter Expert in C-level meetings and lead the conversation on implementation and transformation

• Build effective collaborative relationships with Sales, Solution Consulting, Technical Support, Legal, Sales Operations, Marketing, the Partner ecosystem and ServiceNow executive team

Qualifications

In order to be successful in this role, we need someone who has:

• Must have Extensive track record of services sales success within Enterprise Software, or through large-scale transformation services sales within a System Integrators or Advisory firm

• Proven success in recruiting, coaching and managing an exceptional and diverse services sales team

• Strategic thinking to lead the team in creating compelling industry-leading services offerings that match C-level decision-making criteria

• Analytical and financial planning skills to meet and exceed quotas and goals in a predictive manner

• Experience in driving the services sales process and fostering effective working relationships with Sales, ACE, cross-functional teams, and external customers

• Ability to lead the conversation around business outcomes, time to value, and risk of software implementation

• Ability to adapt and work effectively within a rapidly changing and growing environment

• Fluency in English and Japanese

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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