Partner Success Manager- Manufacturing

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Job Description

What you get to do in this role:

• In this US-based global role you will serve as a trusted advisor to ServiceNow partners assisting in the development of successful Manufacturing Industry Practices

• Drive cross-functional collaboration to execute Practice growth strategies to meet the capacity and competency needs of ServiceNow globally.

• Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement these ServiceNow products/solutions.

• Work closely and collaboratively with the Global Partner and Channels (GPC) Organization's partner management teams in each geography to ensure visibility into which partners are actively working on Manufacturing opportunities/engagements.

• Enhance the existing quality metrics to ensure there is a comprehensive set of KPI's aligned to measure implementation quality across partner-led Manufacturing implementations globally.

• Work with partners to develop their ServiceNow Manufacturing practices and provide Alliance teams with insight into Partners who have validated Practices.

• Maintain, track, and report key metrics around Partner Practices including, targets and gaps, by major geographic area.

• Support escalations related to partner led implementations and drive remediation.

• Be recognized as a thought leader by the business unit, sales teams, and partner organizations.

• Present Executive level insights on Manufacturing implementations and related Practices

Qualifications

To be successful in this role you should have:

• 10+ years' work experience with some specific experience managing or developing sales and delivery Practices either as a Partner or software vendor.

• A background working in the Manufacturing industry with domain expertise and an understanding of relevant business use cases is highly preferred.

• Demonstrable experience in building or being part of the leadership of a delivery Practice, with an understanding of the key components of a successful Practice.

• Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.

• Be a strategic thinker, who is execution oriented; ideally have experience driving cross-functional programs or processes.

• Ability to build long-term strategic, trusting relationships and work collaboratively with partner execs and GPC leaders across the ecosystem.

• Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.

• Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.

• Strong team player and independent thinker

• Willing to travel at least 50%.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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