Sr Technical Program Manager - Release Management

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Job Description

Team

In the Unified Technology Group Program Management Office, we're committed to our purpose of making work, work better. That means we're always thinking about our customers and how we can ensure we deliver the high-quality products they've come to expect from ServiceNow: transformative, secure, compliant and on time. It's up to us to drive our products to the finish line and into our customers' workplaces. Working together, we keep our cloud secure; enable our customers' success; provide proactive and actionable insights; and support employee education and experience.

Role

As a Sr Technical Program Manager on the Release Management Team, you will be responsible for driving operational release programs and supporting strategic projects from start to finish. You will contribute to innovative ideas to improve business processes and tools while executing daily program oversight of progress, tasks, and risks. Your primary focus will be supporting product and engineering teams throughout the end-to-end release process, but your responsibilities will also include cross-functional coordination with downstream stakeholders such as legal, go-to-market, and customer support. Each day you will exercise key skills such as conflict resolution, cross-team collaboration, as well as asking and answering questions with precision.

What you get to do in this role:

• Drive the end-to-end software development lifecycle, ensuring successful delivery of objectives from planning through implementation.

• Provide clear communication to cross-functional team leads and management regarding project status, resource requirements, issues, and priorities.

• Maintain strong partnerships with cross-functional teams to identify needs to deliver a high-quality product on time.

• Collaborate with a wide variety of internal cross-functional stakeholders to increase the efficiency and efficacy of our product development organization.

• Execute change management initiatives to ensure successful cross-organization adoption and sustainment of process changes.

Qualifications

Qualifications:

We need someone who is process-oriented, results driven, and able to drive the software release process. The key to success is the ability to be a flexible thinker and an outstanding communicator who is comfortable working cross-functionally with various stakeholders across organizational boundaries.

• 5-7 years of program management experience in software development organizations.

• Bachelor's degree or equivalent in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related field.

• PMP Certification is a plus.

• Proven project/program management experience with cross-functional teams.

• Superior organizational skills with a focus on quality.

• Strong collaboration and relationship-building abilities across diverse functions.

• Effective communication skills, capable of conveying program issues to varied audiences, including executives.

• Demonstrated leadership qualities, including facilitation skills and the ability to influence and motivate teams without formal authority.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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