Senior Manager, Program Implementation

The ideal candidate should reside near a major airport.

The successful candidate will:

Client Relationship Management:

• Develop, manage, and maintain all aspects of client relationships, including aligning cross functional teams in finance, sales, value analysis, marketing to grow and retain assigned clients, expansion of the Web of Influence.

• Serve as the primary point of contact for new clients throughout the onboarding process.

• Develop strong client relationships by understanding their needs, educating them about GPO benefits, and ensuring clear communication.

Onboarding Coordination:

• Manage the entire onboarding process, from contract finalization to client system setup.

• Work closely with internal teams (sales, Client Services National Account Executive, IT, Business Development & Supply Management) to ensure seamless and timely integration.

• Ensure clients are fully informed about pricing structures, vendor relationships, and how to access our cost-saving programs in EPIQ.

Training & Support:

• Schedule training sessions for new clients on how to use the GPO platform, vendor systems, and reporting tools.

• Provide continued support during the onboarding period, addressing any issues or concerns.

Data Collection & Compliance:

• Collect and validate necessary documents from clients, ensuring that all legal, financial, and operational requirements are met.

• Ensure clients are set up properly in our system, including data integration and vendor alignments.

Client Success & Follow-up:

• Monitor client usage and satisfaction levels during the initial onboarding phase to proactively address any concerns.

• Work with account managers to ensure a smooth transition to ongoing client support.

• Conduct post-onboarding surveys and gather feedback to improve the onboarding process.

Process Improvement:

• Identify opportunities to streamline and enhance the onboarding process.

• Collaborate with other departments to refine training materials, communication templates, and system features

• Ensure the achievement of established financial targets through planning, implementation, and review of dynamic business plans, taking into consideration short- and long-term goals, resources needed and scope of service.

• Responsible for the day-to-day management and overall strategy of Entegra Procurement Services client relationships within a segment. This position brings all cross functional departments together to retain, grow and strategize growth in assigned clients.

Is this opportunity right for you? We are looking for candidates who have:

• Industry GPO experience is a plus.

• Over 5+ years expertise in the Hospitality/Lodging/Restaurant/Senior Living space

• Strong client facing skills.

• Strong communication skills.

• Financial acumen.

• Demonstrated experience using Microsoft suite of products (eg. Word, Excel, PowerPoint)

• Ability to demonstrate results.

• Experience having owned the relationship with the client.

This role is targeting a starting salary of $90K - $95K. Learn more about Sodexo's Benefits

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree or equivalent experience

Basic Management Experience - 5 years
Basic Functional Experience - 3 years in supply chain or purchasing

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.