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monetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and
sanitation.
Section 3: Responsibilities, Supporting Actions, and End-Results
Major Responsibility: Support servers and act as a role model in providing outstanding service to all
Quick Serve customers.
Supporting Actions:
- Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick
Serve locations at start and close of business.
- Follow all Sodexo Live! uniform and grooming standards.
- Wait pre-shift or pre-event check-in meetings and follow instructions from managers and
supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.
- Follow established procedure for time and attendance and taking assigned meal breaks.
- Apply consistent focus on the customer and pay close attention to detail in the performance of all
tasks.
- Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve
department employees and management.
- Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye
contact and offer a sincere verbal greeting; Be courteous and professional in all interactions;
Demonstrate Sodexo Live! standards for guest service.
- Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.
- Continually observe surroundings and monitor guests to ensure they are properly attended to;
Immediately alert Security of any suspicious activity.
- Maintain positive, on-going communication with Quick Serve staff and supervisors; Relate information
regarding guest complaints and/or feedback to ensure that customer needs are always met;
- Make proactive suggestions for improving the customer experience at all points of sale.
- Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards
for sanitation and safe food handling.
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- Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and
complaints; Involve a supervisor when previous methods have been unsuccessful.
- Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of
guests to verify age requirements for consumption of alcohol.
- Perform other tasks and duties from time to time, as directed.