Stand Lead

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monetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and
sanitation.
Section 3: Responsibilities, Supporting Actions, and End-Results
Major Responsibility: Support servers and act as a role model in providing outstanding service to all
Quick Serve customers.
Supporting Actions:

• Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick
  Serve locations at start and close of business.
• Follow all Sodexo Live! uniform and grooming standards.
• Wait pre-shift or pre-event check-in meetings and follow instructions from managers and
  supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.
• Follow established procedure for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all
  tasks.
• Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve
  department employees and management.
• Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye
  contact and offer a sincere verbal greeting; Be courteous and professional in all interactions;
  Demonstrate Sodexo Live! standards for guest service.
• Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.
• Continually observe surroundings and monitor guests to ensure they are properly attended to;
  Immediately alert Security of any suspicious activity.
• Maintain positive, on-going communication with Quick Serve staff and supervisors; Relate information
  regarding guest complaints and/or feedback to ensure that customer needs are always met;
• Make proactive suggestions for improving the customer experience at all points of sale.
• Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards
  for sanitation and safe food handling.

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• Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and
  complaints; Involve a supervisor when previous methods have been unsuccessful.
• Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of
  guests to verify age requirements for consumption of alcohol.
• Perform other tasks and duties from time to time, as directed.