Customer Service Analyst

from inserting the sales order into our system and overseeing 3PL provider (customer service support & warehouse/logistics) to ensure the best-in-class level of service, together with our Inventory Analyst. Act as key point of contact for sales, customer and related teams to ensure global/regional priorities and roadmap are consistently deployed. Work closely with S&OP Manager and Supply Chain analyst to ensure optimal attendance of service for our internal and external customers.

Role Responsibilities

• Execute Sales Orders daily routine of Customer Service (sales order input, credit check, price check, rules of delivery check and blockage management of checks refusals, and cut-off)
• Execute Delivery Orders daily routine (shipments orders creation and overseeing 3pty service level of delivery)
• Execute Dashboard routine of Sales Orders and Delivery control (daily / Weekly / Monthly / Quarterly and Annually)
• Control and Deploy Customer Requirements (special pallet configuration, limitation and supply chain dynamics)
• Be a focal point for Sales and Customer contact for sales and delivery status, proactive mode
• Understand and Participate:

  • Sales and Customer Management

  • S&OE Routine and Execution

  • Finance Rules of customer credit

Qualifications

• Experience: At least 3-5 years of proven experience in a Customer Service role within the food and beverages industry, with hands-on exposure to order-to-cash processes in SAP.

• Technical skills: Advanced to expert proficiency in Excel is required, and demonstrated experience with SAP Order to Cash (OTC) is mandatory.

• Language skills: Intermediate English is mandatory for this role; Spanish proficiency is desirable.

• Functional skills: Strong knowledge of sales order processing, delivery execution, credit control, and logistics coordination is expected.

• Level of experience: Proven background in customer service with planning-related experience considered a strong advantage.

While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines.

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant's skills and experience.

Job Segment: Logistics, Compliance, Supply Chain, Warehouse, Operations, Customer Service, Legal, Manufacturing