eCommerce Product Manager

merce product roadmap and help shape the direction of key digital initiatives.

• Shaping and strengthening the online sales channel, still in its early stages at SGS, with the opportunity to build, optimise, and make a real difference.

• Play a key role in driving alignment and operational excellence in digital product delivery.

• Collaborate with dynamic business, marketing, legal, privacy, UX and development teams to bring customer-centric solutions to life and add business value.

Role Responsibilities

• Develop and maintain a clear product vision and roadmap aligned with business objectives.

• Translate complex business problems into actionable technical solutions.

• Define and implement project management processes to ensure clear priorities, structured workflows, and effective progress tracking across multiple initiatives.

• Work closely with engineering, UX/UI, marketing, and business stakeholders to define clear, actionable product requirements, ensuring the seamless delivery of high-impact solutions.

• Continuously analyse the digital customer journey to identify pain points and opportunities for improvement that drive engagement and conversion.

• Leverage eCommerce business knowledge and strong communication skills to build and nurture strong relationships with business stakeholders, effectively bridging technical and commercial perspectives.

• Maintain a pulse on technology and eCommerce trends, proactively recommending enhancements.

Qualifications

Minimum Requirements:

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field. A Master's degree with a focus on Digital Business, E-commerce, or related disciplines is highly desirable.

• 5+ years of strong experience as an IT Business Analyst or Product Manager.

• Proven experience in designing, developing, and launching ecommerce stores, including end-to-end management of online product catalogs, payment gateways, user experience optimisation, and integration with third-party services.

• Significant experience gathering and translating business requirements into clear, actionable features.

• Skilled in creating functional documentation that supports development and ensures value delivery.

• Collaborative mindset with proven effectiveness working across cross-functional teams and diverse stakeholders, prioritising stakeholder management and excelling in requirements gathering.

• An analytical mindset combined with business acumen to interpret customer behavior, sales data, and market trends.

• Full professional proficiency in both English and Spanish.

Desired Requirements:

• ECommerce management experience, leading and coordinating cross-functional teams including marketing, IT, customer service, and supply chain to deliver a cohesive online shopping experience.

• Strong understanding of User Experience (UX) design principles to enhance the overall customer journey, along with proficiency in UX design tools such as Figma.

• Demonstrates strong technical expertise and a proactive, data-driven mindset to drive product innovation, prioritise features, and deliver customer-centric solutions.

• Knowledge of data analytics, personalisation tools, and data privacy practices.

Competencies - Organisational, Role Specific & Leadership

• Organisational Competencies: entrepreneurial approach, beating the competition together.

• Role Specific Competencies: visionary thinking, technical and business acumen, analytical mindset, collaboration and results oriented, stakeholder engagement.

• Leadership Competencies: thinks and acts like an owner, delivers impactful results with integrity, builds trust across diverse teams

Job Segment: User Experience, Supply Chain Manager, Marketing Manager, Supply Chain, eCommerce, Technology, Operations, Marketing, Sales