FIXED TERM 12 months - Sr. Customer Service Coordinator

e Responsibilities****

• Order management (Availability and plausibility check, data dispatch)

• Monthly NE market touch base

• OTC development meetings [Owner] (Identify SAP improvements, Monitor IT tickets)
• Contact person for dispatchers of customers and service providers
• Ensuring delivery service for Beam customers

• Processing invoices, complaints and credit notes

• EDI / DESADV / ESKER

o Setup new customers
o Responsibilities of adding or changing customer in EDI
o Alignment and collaboration with IT Consultant/OTC Support/EDICOM (external provider)
o Maintain/Request Transportation Routes in SAP

Qualifications

• Experience in a logistics, customer service or supply planning role with exposure to customers, distributers, key account managers and finance business partners, ideally within the Spirits or drinks industry.

• Strong analytical skills

• Able positively manage tension even in challenging situations

• Ownership solving supply constraints & interpret demand signals at an early stage

• Focus on high financial and service level

• Must be fluent in local language and good in English, any additional language is a plus, but not required. Ability to communicate clearly and concisely, both orally and written.

• Experience in dealing with key account customers and service providers.

• Candidate should have experience in supply chain management departments in the FMCG retail industry

• Should work well and gladly with other people

• ERP systems knowledge

Job Segment: Logistics, Supply Chain, Supply Chain Manager, Supply Planner, Supply, Operations