FIXED TERM 12 months - Sr. Customer Service Coordinator

Suntory Global Spirits

3

(4)

Frankfurt, Germany

Why you should apply for a job to Suntory Global Spirits:

  • 5/5 in supportive management
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #1308752500

    Position summary

    e Responsibilities****

    • Order management (Availability and plausibility check, data dispatch)

    • Monthly NE market touch base

    • OTC development meetings [Owner] (Identify SAP improvements, Monitor IT tickets)
    • Contact person for dispatchers of customers and service providers
    • Ensuring delivery service for Beam customers

    • Processing invoices, complaints and credit notes

    • EDI / DESADV / ESKER

    o Setup new customers
    o Responsibilities of adding or changing customer in EDI
    o Alignment and collaboration with IT Consultant/OTC Support/EDICOM (external provider)
    o Maintain/Request Transportation Routes in SAP

    Qualifications

    • Experience in a logistics, customer service or supply planning role with exposure to customers, distributers, key account managers and finance business partners, ideally within the Spirits or drinks industry.

    • Strong analytical skills

    • Able positively manage tension even in challenging situations

    • Ownership solving supply constraints & interpret demand signals at an early stage

    • Focus on high financial and service level

    • Must be fluent in local language and good in English, any additional language is a plus, but not required. Ability to communicate clearly and concisely, both orally and written.

    • Experience in dealing with key account customers and service providers.

    • Candidate should have experience in supply chain management departments in the FMCG retail industry

    • Should work well and gladly with other people

    • ERP systems knowledge

    Job Segment: Logistics, Supply Chain Manager, Supply Chain, Supply Planner, SAP, Operations, Technology

    Why you should apply for a job to Suntory Global Spirits:

  • 5/5 in supportive management
  • Ratings are based on anonymous reviews by Fairygodboss members.