Fulfilment Manager

ing, mentorship, and professional development opportunities. - Ensure alignment between team goals and organisational objectives, promoting a culture of accountability and continuous improvement. - Provide regular feedback to teams and support growth and training.

• Customer & Stakeholder Collaboration

  • Act as the primary point of contact for key internal and external stakeholders, ensuring effective communication across departments such Supply, Demand Planning, Logistics and Commercial.

  • Build and maintain strong collaborative relationships with key customers, understanding their specific needs and ensuring the fulfilment process meets or exceeds their expectations.

  • Utilise customer data to prepare and present recommendations that drive key supply chain initiatives

  • In addition to overseeing the fulfilment operations, the role will also support the Supply Chain Planning & Fulfilment Director across the wider regional remit, including Mexico, Brazil and the UK

• Performance Management & KPI Delivery:

  • Lead the team in the achievement of key performance indicators (KPIs), such as on-time dispatch and delivery, order accuracy, forecast accuracy and customer satisfaction/claims, order touches, automation...

  • Regularly analyse performance data, identify trends, and implement corrective actions where necessary to achieve/exceed operational targets and customer satisfaction

• Process Optimization & Continuous Improvement:

  • Drive the continuous improvement agenda by analysing existing processes and identifying areas for optimization and cost reduction in conjunction with Global Centre of Excellence

  • Collaborate with cross-functional teams to implement process changes that enhance operational efficiency and service quality.

  • Leverage data and technology to streamline operations, improve forecasting, and reduce stockouts or overstock situations.

• Reporting & Analysis:

  • Prepare and present regular reports on fulfilment performance, highlighting achievements, challenges, and areas for improvement with corrective actions

  • Collaborate with S&OP to anticipate customer needs, report on order cuts, proactively identifying potential issues, and addressing them before they impact fulfilment operations.

• Compliance & Risk Management:

  • Ensure adherence to all regulatory and compliance requirements for the markets, including customs regulations, product standards, and safety protocols.

  • Identify and mitigate risks related to supply chain disruptions, inventory shortages, or logistical challenges, ensuring continuity of supply.

Qualifications

Experience:

• • Proven experience 3+ years in a customer fulfilment or supply chain management role within a fast-paced, global organization, ideally in the drinks, FMCG, or related industries.

• • Experience leading and developing highly motivated teams to achieve operational goals and KPIs.

  • Strong understanding of European market dynamics, logistics, and distribution channels.

  • Proven track record in driving continuous improvement in Supply Chain processes and achieving exceptional service delivery standards.

Skills & Attributes:

• • Analytical Thinking: Strong ability to analyse complex data, derive insights, and implement solutions that drive business performance.

  • Results-Driven: Focused on achieving high standards and delivering outcomes that contribute to the overall success of the business.

  • Leadership: Ability to inspire and motivate teams, with a collaborative and engaging leadership style.

  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively engage with internal teams and external customers at all levels.

  • Problem Solving: Proactive in identifying issues and developing effective solutions in a timely manner.

  • Attention to Detail: Ability to manage multiple tasks with precision, ensuring accuracy in every aspect of fulfilment.

  • Adaptability: Comfortable working in a dynamic, fast-changing environment, with the ability to manage shifting priorities and deadlines.

Key Competencies:

• • Customer Focus: Demonstrates a strong commitment to customer satisfaction and strives to exceed customer expectations.
  • Collaboration: Works effectively across functions and geographies to deliver results.
  • Change Management: Leads and adapts to change, driving improvements while managing organisational transitions.
  • Operational Excellence: Ensures smooth, efficient fulfilment processes through continuous process optimization.
  • Financial Acumen: Understands the financial impact of supply chain decisions and strives to balance cost control with service level improvements.